REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Swiss International Air Lines has added a new ‘automated check-in’ option to its online booking service, allowing passengers to bypass the check-in process.
Bangalore Airport’s Sridhar.C.K, Senior Manager – Terminal Operations, discusses the airport’s future plans, including self-tagging and bag drop.
American Airlines has introduced ‘Flagship Check-in’ at Los Angeles International Airport to expedite the check-in process for premium passengers.
The largest deployment of common-use self-service kiosks at Heathrow Airport has been completed with 189 new kiosks installed across Terminals 1, 3 and 4.
Passengers travelling from Abu Dhabi International Airport can now check-in and print bag tags at their hotel thanks to the introduction of offsite check-in kiosks.
A rise in automatic check-in and the increasing role of mobile technology has brought the future of both the check-in process and the boarding pass into question.
Passengers travelling from Mumbai International Airport can now make use of new self-service kiosks which allow for e-tickets to be printed onsite.
Malaysia Airlines has introduced the new Frontend Check-in Lounge at KLIA to provide exclusive processing facilities for select passengers.
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Passengers travelling from Delhi International Airport should soon be able to utilise offsite check-in and bag drop facilities at metro stations across the city.
The introduction of self-service kiosks to an additional 14 US airports will offer more passengers self-service check-in and other flight-related provisions.
Hawaiian Airlines is redesigning its check-in process at Honolulu International Airport in an innovative project to improve the passenger experience.
As an example of what you can expect at the inaugural Future Travel Experience event, we have an exclusive video presentation from Jetstar Airways’ Stephen Tame.
Vancouver Airport Authority has introduced a number of self-service initiatives in recent years, establishing itself as a leader in simplifying passenger travel.
As airlines increasingly explore offsite and automated check-in, the traditional process has been placed under threat, raising the question: ‘Is check-in dead?’
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