FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
Oslo Airport has installed six self-service information kiosks, which passengers can use to find directions and estimated walking times to various points in the terminal.
UK-based leisure carrier Monarch has added roaming Airport Customer Experience (ACE) hosts in nine airports to assist passengers in the departure hall.
Finavia’s TravelLab allows passengers to trial and review prototypes of new services and facilities, ranging from airport yoga to interactive information screens.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Bringing together aviation and robotics industry professionals for a three-day interdisciplinary series of conference sessions, workshops, robotics innovation tours, and networking opportunities with the primary goal of solving aviation business and operational challenges with robotics solutions.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: This high-level three-day event in the heart of Dublin, focused on customer-centric innovation, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>Gatwick Airport has launched its ‘Summer of Care’ campaign, in which 30 members of staff will be on-hand to assist passengers in the terminal.
Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.
FTE spoke to Paul Kehoe, Chief Executive of Birmingham Airport, and Philip Cox-Hynd, Co-Founder of Harley Young, about how to effectively manage change during a major transition.
San Francisco International Airport has installed interactive digital wayfinding screens in the new Boarding Area E, which passengers can use to find their way around the airport.
Warsaw Chopin Airport has installed a Polish- and English-speaking virtual assistant to help passengers with the self-service check-in process.
Low-cost carrier easyJet has launched a Chinese version of its website homepage to simplify the booking process for its increasing number of Chinese customers.
As US airports try to cope with huge air travel demand this Thanksgiving, two reports warn that capacity constraints will damage the passenger experience at almost all major US airports within a decade.
FTE spoke to Gatwick Airport’s Nikki Barton, Amadeus’ Patricia Simillon and PhoCusWright’s Norm Rose about minimising the impact of delays on air travellers.
MIA passengers can view the latest in news and entertainment on their mobile phones with live streaming from CNN Airport Network, via the airport’s WiFi service.
Air France KLM’s Manuel van Lijf and Dr. Nicola Tomatis, CEO of BlueBotics, spoke to FTE about the viability of replacing human customer service agents with robots.
Tampa Airport’s Flight-in-Sight provides real-time information on arriving flights as passengers wait at the gate. The airport has also updated its free WiFi.
ADAC’s innovative approach to enhancing the travel experience has seen the installation of 10 sleeping pods at Abu Dhabi International Airport.
Get Future Travel Experience news & updates sent to your inbox