Sydney Airport adds Apple Maps to improve wayfinding and enhance in-terminal experience

Passengers at Sydney Airport can now use Apple Maps to navigate their way around the terminals and car parks.

Sydney Airport has added Apple Maps to its wayfinding tools to help passengers navigate their way through T1 International, T2/T3 Domestic terminals and carparks. Using the wayfinding application, customers can now more easily find facilities and services inside the terminal, including restrooms, parent’s rooms, elevators and shops, and see their current location with indoor positioning

The airport’s CEO Geoff Culbert said this addition to the Sydney Airport suite of digital wayfinding options further enhanced the airport experience for visitors.

“We’re focused on finding innovative ways to improve the Sydney Airport experience for our passengers and empowering them to control their own journey. Using the latest technology, customers can find the facilities they need in the palm of their hand,” said Culbert.

“Partnering with pioneering tech industry leaders plays a key role in our digital strategy and we’re excited to bring in-terminal Apple Maps to our customers. We want to assist passengers through the digital channels that they are most familiar with and already frequently use. This is an exciting addition to our digital wayfinding offering that already includes Chinese navigation app Baidu Maps, as well as Google Maps.”

The launch of Apple Maps is part of the airport’s open data strategy and the plan to grow its customised technology offering. This also includes recently launched self-service check-in capability in Terminal 1, the introduction of a real-time queue measurement system and a biometrics trial which is due to commence shortly. The SkyTeam airline alliance will be using Apple Maps to provide their customers with wayfinding inside Sydney Airport through their app and website.

Sydney Airport continues to work on a range of innovative technology initiatives to strengthen the customer experience, including working with government partners to trial next-generation technology for inbound immigration.


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