London Luton rolls out new digital services for passengers


The new services include the introduction of unlimited Wi-Fi, contactless F&B pre-order, portable mobile chargers and new digital kiosks.

London Luton Airport (LLA) has announced a range of new digital services to further improve the passenger experience, as travellers return to the airport.

The new services include the introduction of unlimited 10mb/s Wi-Fi across the terminal building, the creation of LLA Market Place, which enables passengers to pre-order food and drink contact-free, and an airport first offer of portable mobile chargers that can be rented for the duration of a trip. Digital kiosks have also been introduced to help passengers navigate the airport and locate shops, restaurants and services.

The new LLA Market Place allows passengers to pre-order food and collect it from stores, helping to reduce unnecessary queueing. To access the service, passengers can scan a QR code from the armrest of their seat in selected areas or visit marketplace.london-luton.co.uk on their mobile devices. Food can currently be ordered from Smithfield and two Pret a Manger stores, with more to follow as restaurants reopen.

Passengers will be able to access LLA Market Place, as well as browse the internet through the introduction of free and unlimited Wi-Fi available throughout the airport.

The airport has also installed new digital kiosks, which allow passengers to scan their boarding passes for personalised flight details including boarding time, gate number and the quickest route to the gate and average walking time. If there is plenty of time before the flight, the system will also suggest places to eat or shop and provide details on the latest offers.

With travellers relying more heavily on mobile devices for boarding cards and contactless payments, the airport has launched a partnership with Europe’s largest phone charging network, ChargedUp. The partnership makes portable power banks available to rent from 11 stations throughout the terminal – the first time the service has been installed at any airport in the UK. Travellers can rent a power-bank, take it on board their flight, and either return it to LLA upon their arrival back in the UK or automatically purchase it after 10 days. One of the benefits of this service will be to alleviate the need for people to congregate around power supply points throughout the terminal, instead allowing them to maintain social distancing.

Clare Armstrong, Head of Passenger Services at LLA, said: “As well as improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe. Pre-ordering food via a mobile device reduces the number and duration of face-to-face interactions passengers need to make while ordering food. Our fast, unlimited Wi-Fi and portable chargers allow passengers to move about the terminal knowing that they can rely on their mobile device while travelling, while our digital kiosks provide all the information a passenger needs for their journey.”


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