Sydney Airport launches Google Maps Indoor Live View enabling a “smooth travel experience” with Augmented Reality

Google has launched Indoor Live View at Sydney Airport. The new Augmented Reality feature on Google Maps will transform passenger wayfinding in the terminals for “an enjoyable and smooth travel experience”.

In a first for an Australian airport, Google has launched Indoor Live View at Sydney Airport. The new Augmented Reality (AR) feature on Google Maps provides arrows, directions, and distance markers superimposed on the camera view, to point people in the right direction across the terminals.

Google Maps Indoor Live View will help passengers locate gates, baggage claims, check-in counters, terminal transfer points, retail outlets, dining options, bathrooms, ATMs, and more.

Visitors can also select the ‘wheelchair accessible’ preference to find wheelchair, pram and suitcase friendly paths. They can also turn on audio navigation prompts, in addition to visual cues.

The new AR technology is compatible with both Android and iOS devices.

“This is a win for our passengers, who will be the first in Australia to benefit from this incredible new AR technology from Google,” said Belinda Scanlon, Senior Manager Business Systems, Sydney Airport. “Whether travellers are looking for their gate, a bathroom or even a place to grab a bite to eat, they now have the directions they need at their fingertips. This is an especially great tool for travellers facing language barriers and accessibility needs, as it will help them navigate the airport more independently.”

In early 2022, Google first began collecting indoor imagery during curfew hours across Sydney Airport’s T1 international and T2 and T3 domestic terminals, which together span more than 445,000sqm. Capturing all the content was a mammoth task that included getting detailed imagery of close to 130 retail stores, over 70 food & beverage outlets, 62 gates and 55 bathrooms across the terminals.

“Google Australia is proud to partner with Sydney Airport to launch Indoor Live View at Australia’s largest airport,” said Anthony Bertuca, Group Product Manager at Google Maps in Australia. “This is a game-changer for people visiting Sydney Airport, as AR directions can help people have an enjoyable and smooth travel experience. It’s powered by a technology called global localisation, which uses AI to scan tens of billions of indoor Street View images to understand your orientation and provide assistance in real-time.”



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