REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks as part of “overarching digital strategy to transform passenger experiences”.
Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints.
British Airways is trialling a new digital wayfinding tool to help travellers navigate through London Heathrow’s Terminal 5 and Terminal 3, in order to deliver a more seamless experience through the airport.
The AI-driven technology will assist passengers find their gate, baggage claim and check-in areas, as well as shops at Zurich Airport.
The new gates at Tom Bradley International Terminal feature enhanced Wi-Fi, touchscreen kiosks, biometrics and advanced baggage handling and boarding systems.
Star Alliance has partnered with FTE Startup Hub member Living Map to develop a set of location and map-based digital tools for transfer passengers.
A balanced perspective on the issues of security and privacy, and how biometrics identify travellers on the move, enabling greater throughput and better passenger experience, while respecting the traveller’s privacy.
Find out more >>Content plans: Bag tracking, autonomous, automation. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: Year in review, PoC summary, and plans for 2024.
Find out more >>Content plans: Proof of Concept (PoC) update, New Member presentations, Peak Holiday Lessons Learned
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Find out more >>Content plans: Progressive digital retailing strategies from around the world
Find out more >>Content plans: Proof of Concept (PoC) update, baggage tracking advancements, and new member presentation.
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Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of other new technologies in travel retail.
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Find out more >>Content plans: Bag tracking, autonomous, automation
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FTE takes a look at a variety of solutions that can help the industry overcome the challenges of COVID-19 – from contactless technologies to biometrics and offsite processing.
Priority Pass will be the first lounge membership programme to integrate LocusLabs’ indoor mapping and wayfinding features into its app.
Using Apple Maps on their iPhone or iPad, passengers can navigate through the airport and pinpoint shops, restaurants and other points of interest.
Aira agents can view a live feed of the airport from the passenger’s perspective, enabling them to provide real-time directions and other information.
8-9 November 2023, Singapore
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11-13 June 2024, Dublin
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Using Apple Maps on their iPhone or iPad, passengers can navigate through the airport and pinpoint shops, restaurants and other points of interest.
Aira agents can view a live feed of the airport from the passenger’s perspective, enabling them to provide real-time directions and other information.
The thinking behind the trial is to explore how customers react to the robot and to gauge how the robot can assist passengers in an airport environment.
The General Authority of Civil Aviation has upgraded its digital offer with the launch of a new app, featuring indoor maps to ease wayfinding.
Abhi Chacko, Head of IT Commercial & Innovation, explains how the installation of 2,000 battery-powered beacons will benefit airlines and passengers.
The maps feature all of the airport’s facilities, including gates, check-in counters, retailers and other locations of interest across T1 and T2.
The updated Delta app allows customers to access their boarding pass and airport maps even without an Internet connection.
Hamad International Airport has launched the Android version of its HIA Qatar app and added Apple’s Indoor Positioning technology to the iOS app.
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