Tagged: Personalisation

Singapore Airlines has invested US$350m in the the new Boeing 787-10 Business Class and Economy Class products, which it says will “redefine travel on flights up to eight hours”.

FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience. 

Avi Mannis, Hawaiian Airlines’ SVP of Marketing, discusses the new A321neo cabins and the carrier’s end-to-end customer experience plans. 

Flight attendants are using handheld devices and big data to provide the most loyal customers with a more personalised onboard experience. 

Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.

Air Canada will launch its own loyalty programme in 2020 upon the expiry of its commercial agreement with Aimia, the operator of Aeroplan.