In this interview, Yelena Obukhova, Vice-President Inflight Services, Air Astana, shares insights into the airline’s focus on personalisation, inflight entertainment, sustainability and emerging technologies.
![Air Astana VP Inflight Services discusses key CX initiatives from personalisation and IFE to sustainability and emerging technologies](https://www.futuretravelexperience.com/wp-content/uploads/2024/02/Air-Astana-featured-image-768x403.jpg)
In this interview, Yelena Obukhova, Vice-President Inflight Services, Air Astana, shares insights into the airline’s focus on personalisation, inflight entertainment, sustainability and emerging technologies.
International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.
Singapore Airlines has invested US$350m in the the new Boeing 787-10 Business Class and Economy Class products, which it says will “redefine travel on flights up to eight hours”.
FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience.
Avi Mannis, Hawaiian Airlines’ SVP of Marketing, discusses the new A321neo cabins and the carrier’s end-to-end customer experience plans.
Flight attendants are using handheld devices and big data to provide the most loyal customers with a more personalised onboard experience.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.
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