REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Manchester Airport has opened a new Sunflower Room in Terminal 2, providing sensory and quiet spaces for passengers with autism, neurodivergence and other non-visible disabilities to relax and recharge.
Air Canada has introduced a new mobility aid travel policy designed to make flying more predictable and accessible, giving customers greater flexibility when travelling with mobility aids and adaptive sports equipment.
Changi Airport and SATS have launched autonomous wheelchair deployment to enhance accessibility for passengers with reduced mobility, using automation to provide greater independence.
Hong Kong International Airport has opened its first Sensory Corner, offering passengers with invisible disabilities a free, dedicated space featuring calming sensory environments to support a more accessible travel experience.
Amsterdam Airport Schiphol will bring assistance services for passengers with reduced mobility in-house from 2028, aiming to strengthen operational control, enhance service quality and prepare for rising demand.
Digital innovation is transforming CX, but human-centred design remains essential. In this interview, Martha Edge, Innovation & Experience Director, CLT Airport, shares her vision for more inclusive airport journeys.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
Nieuport Aviation has launched calming, sound-based wellness tools at Billy Bishop Toronto City Airport. QR-accessible resources help passengers feel grounded, relaxed, and supported during their journey.
The New Terminal One at JFK teams up with Wilson James to provide comprehensive assistance for passengers with additional needs, offering dedicated lounges, sensory rooms, and seamless support for a fully accessible CX.
San Diego International Airport has launched SAN Assist, a new programme offering personalised support and familiarisation tours to help travellers with non-visible disabilities navigate the airport with greater comfort.
The New Terminal One at JFK teams up with Wilson James to provide comprehensive assistance for passengers with additional needs, offering dedicated lounges, sensory rooms, and seamless support for a fully accessible CX.
San Diego International Airport has launched SAN Assist, a new programme offering personalised support and familiarisation tours to help travellers with non-visible disabilities navigate the airport with greater comfort.
Hamad International Airport is enhancing inclusivity and accessibility by introducing the Hidden Disabilities Sunflower program. By wearing the Sunflower, travellers can quietly signal that they may need additional support.
Frankfurt Airport has become the first in the world to trial Auracast broadcast audio, streaming gate announcements directly to passengers’ hearing aids, earbuds and smartphones via Bluetooth.
Lufthansa and Munich Airport are now part of the global Hidden Disabilities Sunflower program. The aim of the program is to give people with invisible disabilities greater visibility, understanding, and support.
Lufthansa Group has established a new Accessibility Customer Advisory Committee, with the aim of improving the travel experience for passengers with visible and invisible disabilities to further enhance CX.
Zurich Airport and its partner companies have introduced the Sunflower Lanyard, enabling travellers with invisible disabilities to discreetly indicate that they may need more time or special consideration.
Changi Airport has unveiled its first sensory-friendly facility, the Calm Room, a purposefully designed space created to support neurodivergent travellers and their caregivers for an inclusive CX.
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