REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Phoenix Sky Harbor International Airport has partnered with ReBokeh Vision Technologies to offer free assistive technology for low-vision travellers, supporting more independent and accessible navigation across the airport.
San José Mineta International Airport is enhancing accessible travel with The Nest by Nutanix, a sensory-friendly space designed to support neurodivergent children and families throughout their airport journey.
Miami International Airport’s MIAair tours give children with disabilities a safe, full-flight rehearsal. Partnering with Delta and LATAM, the program enhances accessibility, builds confidence, and informs staff on inclusive travel.
Nieuport Aviation has launched calming, sound-based wellness tools at Billy Bishop Toronto City Airport. QR-accessible resources help passengers feel grounded, relaxed, and supported during their journey.
The New Terminal One at JFK teams up with Wilson James to provide comprehensive assistance for passengers with additional needs, offering dedicated lounges, sensory rooms, and seamless support for a fully accessible CX.
San Diego International Airport has launched SAN Assist, a new programme offering personalised support and familiarisation tours to help travellers with non-visible disabilities navigate the airport with greater comfort.
Hamad International Airport is enhancing inclusivity and accessibility by introducing the Hidden Disabilities Sunflower program. By wearing the Sunflower, travellers can quietly signal that they may need additional support.
Changi Airport has unveiled its first sensory-friendly facility, the Calm Room, a purposefully designed space created to support neurodivergent travellers and their caregivers for an inclusive CX.
Dubai Airports has announced the next phase of its accessibility strategy, a renewed 10-year commitment to transform both DXB and DWC into the world’s most accessible and inclusive airports by 2035.
Emirates has unveiled a suite of new services and products to enhance accessibility. The enhanced offerings include a new Accessible & Inclusive Travel Hub, providing a wealth of information for travellers.
Dubai Airports has announced the next phase of its accessibility strategy, a renewed 10-year commitment to transform both DXB and DWC into the world’s most accessible and inclusive airports by 2035.
Emirates has unveiled a suite of new services and products to enhance accessibility. The enhanced offerings include a new Accessible & Inclusive Travel Hub, providing a wealth of information for travellers.
Nashville International Airport has launched GoodMaps – an innovative indoor navigation platform, which is designed to enhance accessible, inclusive air travel, especially for individuals who are visually-impaired.
Melbourne Airport will launch a network of mobility hubs across the airport in September to help passengers move around the airport. The Melbourne Airport Assist service will be provided by Travellers Aid.
Perth Airport has opened a sensory room within T1 International to assist neurodivergent travellers. The facility provides a calming environment, featuring reduced noise levels and soft lighting.
Toronto Pearson is committed to creating an inclusive, accessible travel experience. It has announced a partnership with Aira Tech Corp to pilot the mobile app Aira ASL for passengers who are deaf or hearing impaired.
ANA Group is introducing a redesigned sign language badge to improve accessibility and inclusivity for all passengers. The aim is to enhance seamless communication with those who rely on sign language.
Manchester Airport is partnering with a sensory support charity to enhance the airport experience for deaf and hearing-impaired travellers. More than 100 airport colleagues have signed up for a British Sign Language course.
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