REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Toronto Pearson is committed to creating an inclusive, accessible travel experience. It has announced a partnership with Aira Tech Corp to pilot the mobile app Aira ASL for passengers who are deaf or hearing impaired.
ANA Group is introducing a redesigned sign language badge to improve accessibility and inclusivity for all passengers. The aim is to enhance seamless communication with those who rely on sign language.
Manchester Airport is partnering with a sensory support charity to enhance the airport experience for deaf and hearing-impaired travellers. More than 100 airport colleagues have signed up for a British Sign Language course.
The Port Authority of New York and New Jersey has announced the opening of a second sensory room at Newark Liberty Airport’s Terminal A, providing an inclusive experience for neurodivergent travellers.
Aeroporti di Roma (ADR) and WHILL have launched an autonomous mobility solution at Rome Fiumicino Airport, enhancing accessibility and supporting ADR’s vision of a more personalised airport experience.
Aeroporti di Roma is implementing cutting-edge technology from Be My Eyes to further enhance accessibility for blind and low-vision passengers, as it aims to provide an inclusive, seamless customer experience.
Aer Lingus has joined the global Hidden Disabilities Sunflower program as it aims to provide greater assurance to customers with non-visible disabilities during their travels for an inclusive, seamless experience.
Virgin Atlantic is the first UK airline to offer British Sign Language trained cabin crew to ensure an inclusive travel experience. Hear more from Virgin Atlantic at FTE Global, Los Angeles, 28-30 October 2024.
London Gatwick Airport has partnered with AccessAble to launch a series of free, bespoke Detailed Access Guides, helping passengers navigate more easily, safely and confidently through the airport.
Miami International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has announced the winners of its second Public Innovation Challenge, which prioritises customer service tech.
London Gatwick Airport has partnered with AccessAble to launch a series of free, bespoke Detailed Access Guides, helping passengers navigate more easily, safely and confidently through the airport.
Miami International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has announced the winners of its second Public Innovation Challenge, which prioritises customer service tech.
In this article, CVG Airport, Air Canada, Avianca, GOL Airlines, and Schiphol Group, share their progressive accessibility strategies and how they are exploring tech-focused and experiential solutions.
Perth Airport is to create a sensory room within the T1 international terminal to assist neurodivergent travellers, as part of its commitment “to fostering an inclusive travel experience for all passengers”.
Sunshine Coast Airport is collaborating with Cérge, a locally-based company dedicated to removing barriers for individuals with disability during travel. The aim is to foster inclusivity and enhance CX.
British Airways – a member of International Airlines Group (a Headline Partner of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024) – has launched a new Customer Access Advisory Panel.
Aéroports de Montréal and Air Transat have organised the 10th edition of the ‘Premium Kids’ event at YUL for children with autism to familiarise themselves and their families with the airport process.
United Airlines has launched a digital tool on its app and website, making it easier for customers who use wheelchairs to find flights that can accommodate the dimensions of their personal mobility device.
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