REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Amsterdam Airport Schiphol will bring assistance services for passengers with reduced mobility in-house from 2028, aiming to strengthen operational control, enhance service quality and prepare for rising demand.
Digital innovation is transforming CX, but human-centred design remains essential. In this interview, Martha Edge, Innovation & Experience Director, CLT Airport, shares her vision for more inclusive airport journeys.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
Cologne Bonn Airport has joined the Hidden Disabilities Sunflower initiative, strengthening its commitment to inclusive passenger experience by helping travellers with non-visible disabilities access understanding and support.
Phoenix Sky Harbor International Airport has partnered with ReBokeh Vision Technologies to offer free assistive technology for low-vision travellers, supporting more independent and accessible navigation across the airport.
San José Mineta International Airport is enhancing accessible travel with The Nest by Nutanix, a sensory-friendly space designed to support neurodivergent children and families throughout their airport journey.
Miami International Airport’s MIAair tours give children with disabilities a safe, full-flight rehearsal. Partnering with Delta and LATAM, the program enhances accessibility, builds confidence, and informs staff on inclusive travel.
Frankfurt Airport has become the first in the world to trial Auracast broadcast audio, streaming gate announcements directly to passengers’ hearing aids, earbuds and smartphones via Bluetooth.
Lufthansa and Munich Airport are now part of the global Hidden Disabilities Sunflower program. The aim of the program is to give people with invisible disabilities greater visibility, understanding, and support.
Lufthansa Group has established a new Accessibility Customer Advisory Committee, with the aim of improving the travel experience for passengers with visible and invisible disabilities to further enhance CX.
Lufthansa and Munich Airport are now part of the global Hidden Disabilities Sunflower program. The aim of the program is to give people with invisible disabilities greater visibility, understanding, and support.
Lufthansa Group has established a new Accessibility Customer Advisory Committee, with the aim of improving the travel experience for passengers with visible and invisible disabilities to further enhance CX.
Zurich Airport and its partner companies have introduced the Sunflower Lanyard, enabling travellers with invisible disabilities to discreetly indicate that they may need more time or special consideration.
Changi Airport has unveiled its first sensory-friendly facility, the Calm Room, a purposefully designed space created to support neurodivergent travellers and their caregivers for an inclusive CX.
Dubai Airports has announced the next phase of its accessibility strategy, a renewed 10-year commitment to transform both DXB and DWC into the world’s most accessible and inclusive airports by 2035.
Emirates has unveiled a suite of new services and products to enhance accessibility. The enhanced offerings include a new Accessible & Inclusive Travel Hub, providing a wealth of information for travellers.
Nashville International Airport has launched GoodMaps – an innovative indoor navigation platform, which is designed to enhance accessible, inclusive air travel, especially for individuals who are visually-impaired.
Melbourne Airport will launch a network of mobility hubs across the airport in September to help passengers move around the airport. The Melbourne Airport Assist service will be provided by Travellers Aid.
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