REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Miami International Airport’s MIAair tours give children with disabilities a safe, full-flight rehearsal. Partnering with Delta and LATAM, the program enhances accessibility, builds confidence, and informs staff on inclusive travel.
Nieuport Aviation has launched calming, sound-based wellness tools at Billy Bishop Toronto City Airport. QR-accessible resources help passengers feel grounded, relaxed, and supported during their journey.
The New Terminal One at JFK teams up with Wilson James to provide comprehensive assistance for passengers with additional needs, offering dedicated lounges, sensory rooms, and seamless support for a fully accessible CX.
San Diego International Airport has launched SAN Assist, a new programme offering personalised support and familiarisation tours to help travellers with non-visible disabilities navigate the airport with greater comfort.
Hamad International Airport is enhancing inclusivity and accessibility by introducing the Hidden Disabilities Sunflower program. By wearing the Sunflower, travellers can quietly signal that they may need additional support.
Frankfurt Airport has become the first in the world to trial Auracast broadcast audio, streaming gate announcements directly to passengers’ hearing aids, earbuds and smartphones via Bluetooth.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Lufthansa and Munich Airport are now part of the global Hidden Disabilities Sunflower program. The aim of the program is to give people with invisible disabilities greater visibility, understanding, and support.
Emirates has unveiled a suite of new services and products to enhance accessibility. The enhanced offerings include a new Accessible & Inclusive Travel Hub, providing a wealth of information for travellers.
Nashville International Airport has launched GoodMaps – an innovative indoor navigation platform, which is designed to enhance accessible, inclusive air travel, especially for individuals who are visually-impaired.
Melbourne Airport will launch a network of mobility hubs across the airport in September to help passengers move around the airport. The Melbourne Airport Assist service will be provided by Travellers Aid.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Nashville International Airport has launched GoodMaps – an innovative indoor navigation platform, which is designed to enhance accessible, inclusive air travel, especially for individuals who are visually-impaired.
Melbourne Airport will launch a network of mobility hubs across the airport in September to help passengers move around the airport. The Melbourne Airport Assist service will be provided by Travellers Aid.
Perth Airport has opened a sensory room within T1 International to assist neurodivergent travellers. The facility provides a calming environment, featuring reduced noise levels and soft lighting.
Toronto Pearson is committed to creating an inclusive, accessible travel experience. It has announced a partnership with Aira Tech Corp to pilot the mobile app Aira ASL for passengers who are deaf or hearing impaired.
ANA Group is introducing a redesigned sign language badge to improve accessibility and inclusivity for all passengers. The aim is to enhance seamless communication with those who rely on sign language.
Manchester Airport is partnering with a sensory support charity to enhance the airport experience for deaf and hearing-impaired travellers. More than 100 airport colleagues have signed up for a British Sign Language course.
The Port Authority of New York and New Jersey has announced the opening of a second sensory room at Newark Liberty Airport’s Terminal A, providing an inclusive experience for neurodivergent travellers.
Aeroporti di Roma (ADR) and WHILL have launched an autonomous mobility solution at Rome Fiumicino Airport, enhancing accessibility and supporting ADR’s vision of a more personalised airport experience.
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