REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The 9th SITA Airport IT Trends Survey has found that airports are increasingly turning to mobile apps, social media and geolocation services to improve the passenger experience.
Delta Air Lines is deploying 250 iPads in Minneapolis-St. Paul International Airport, which can be used by passengers to browse the Web, check their flight status and even order food.
Fraport has launched a new Chinese version of its mobile app to improve the passenger experience for Chinese passengers travelling and transferring at Frankfurt Airport.
Passengers flying from Gatwick Airport can now do their grocery shopping simply by scanning items on an interactive screen using their smartphone.
Narita International Airport has released a new smartphone app, which includes a navigation function to assist with passenger wayfinding in the terminal.
Salt Lake City International has become the latest airport to adopt HMSHost’s B4 YOU BOARD app, which allows passengers to order meals for delivery to the boarding gate.
easyJet has launched a new mobile optimised website in six different languages for BlackBerry, Windows 7, iPhone and Android users.
Latvian national airline airBaltic has launched a new mobile check-in service for passengers flying out of Riga plus 17 other international destinations.
The new MUC Airport app has been developed for the Apple iOS operating system and offers flight information, status updates and information on retail and F&B.
Amadeus has announced the development of the new Mobile Traveller app – a fully integrated application that offers door-to-door assistance throughout the travel process.
The new MUC Airport app has been developed for the Apple iOS operating system and offers flight information, status updates and information on retail and F&B.
Amadeus has announced the development of the new Mobile Traveller app – a fully integrated application that offers door-to-door assistance throughout the travel process.
easyJet COO Warwick Brady reveals the airline’s plans for ‘Project Halo’, including how exactly it will work and where the initial trials will take place.
Passengers travelling from Sacramento International Airport can now use an app to order food and beverages for delivery direct to the gate.
China Airlines has become the latest airline to introduce mobile boarding passes, which can be used at Osaka Kansai, Hong Kong and Frankfurt airports.
The ‘Digital Report 2012’ explores the effects that social media, smartphones and tablet computers are having on interaction between airports and passengers.
Sheremetyevo International Airport has launched an innovative new way to check-in for your flight – mobile check-in via Skype.
Armando Brunini, Managing Director, Aeroporto di Bologna, outlined the airport’s plans for common bag drop in an exclusive interview with FTE’s Ross Falconer.
Get Future Travel Experience news & updates sent to your inbox
