REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Ranging from thinkpods and recreation areas, to free city tours and yoga rooms, airports and airlines are helping passengers stay calm and productive in the terminal.
easyJet has added push notifications to its iPhone app, allowing customers to opt-in to be proactively informed of information relating to check-in and flight status updates.
Leeds Bradford Airport is making use of the real-time capabilities of Twitter by proactively notifying passengers of flight and gate updates via direct messages.
The vast majority of passengers want to be able to use their smartphone to manage flight disruptions, receive real-time updates and search for fares, according to SITA’s ‘Smart Thinking’ study.
Emirates has launched a new iPad app, which allows passengers to book and manage their flights, download their boarding pass and read up on over 130 destinations.
Ryanair CCO David O’Brien reveals to FTE when the new app and mobile boarding passes will be launched, and why the LCC is now trying to “un-differentiate” itself.
The new Frankfurt Airport App 2.0 has been launched and features pre-travel tips, location-specific offers and automatic flight and gate updates.
Passengers who book flights through the Singapore Airlines website can now view travel information via Google Now ahead of their journey, including flight updates, gate information and destination weather forecasts.
A total of 16 airports are now available on Google Indoor Street View, allowing passengers to view terminal facilities before arriving at the airport.
Swedish airport operator Swedavia has updated its mobile app, which now includes real-time information on gates and boarding, as well as a travel planner tool.
A total of 16 airports are now available on Google Indoor Street View, allowing passengers to view terminal facilities before arriving at the airport.
Swedish airport operator Swedavia has updated its mobile app, which now includes real-time information on gates and boarding, as well as a travel planner tool.
FTE spoke to Giorgio Medici, Customer Care Manager at SEA Aeroporti di Milano, about the company’s investment in mobile technology to enhance the end-to-end travel experience.
SITA and ACI have released the 2013 Airport IT Trends Survey, which shows that 95% of airports plan to invest in apps, while 80% will invest in self-tagging and bag drop.
Google Indoor Maps and Google Indoor Streetview are now available for all public areas of Gatwick Airport, allowing passengers to take a virtual tour of the terminals.
FTE flew to Vienna last week for the SITA Europe Aviation ICT Forum 2013, where we had the opportunity to test out SITA Lab’s Google Glass-based solution.
easyJet has announced that passengers travelling from London Gatwick Airport can now board their flights using mobile boarding passes.
Jonathan Stephen, jetBlue’s Head of Mobile and Emerging Technologies, outlines how the airline plans to further personalise the travel experience through mobile technology.
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