REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines is testing a new digital ordering service at Newark, allowing passengers to order food and travel essentials through the app and collect them at the gate, helping save time during tight connections.
American Airlines is accelerating investment in premium lounges, digital technology, connectivity and onboard experiences, as it seeks to create a more seamless journey and differentiate itself through CX.
Delta has made its AI-powered Concierge available to all SkyMiles Members, giving personalised support in the app for disruptions, cancellations, baggage and account needs while keeping Delta people at the centre.
British Airways has begun rolling out a redesigned mobile app that enhances the end-to-end passenger experience with real-time journey updates, expanded self-service and a more personalised digital travel experience.
Iberia has launched a ChatGPT app powered by OpenAI, marking a new step in its digital transformation strategy. The tool enables customers to search, plan and book travel through more natural, conversational interactions.
American Airlines has redesigned its mobile app as a smarter travel companion, combining innovation and customer-centric features to streamline trip management, improve flexibility, and enhance the overall passenger experience.
Virgin Atlantic is the first airline to launch an app in ChatGPT, allowing customers to search and book flights with simple, natural language. This innovation builds on the airline’s digital efforts to create a seamless, personalised CX.
American Airlines is empowering customers with new app enhancements to improve disruption management, providing real-time information, personalised options and greater control when plans change.
United Airlines has expanded digital meal pre-ordering to United Economy, allowing travellers to select fresh meals via the airline’s website and mobile app, enhancing CX and minimising food waste.
Virgin Atlantic has unveiled the full rollout of its innovative digital Concierge, which leverages cutting-edge AI technology to create a seamless, personalised experience with an intelligent, always-on travel companion.
United Airlines has expanded digital meal pre-ordering to United Economy, allowing travellers to select fresh meals via the airline’s website and mobile app, enhancing CX and minimising food waste.
Virgin Atlantic has unveiled the full rollout of its innovative digital Concierge, which leverages cutting-edge AI technology to create a seamless, personalised experience with an intelligent, always-on travel companion.
United Airlines has launched new app features designed to save customers time and improve the overall travel experience, including ‘Virtual Gate’, an upgraded mobile bag tracking feature, and more.
Delta Air Lines’ Fly Delta App is getting a major upgrade. Fly Delta 6.0 includes new and updated features, functionality and experiences designed to reimagine how customers can engage with the airline.
Alaska Airlines is investing $2.5 billion in improvements to enhance the airport experience within its hubs and focus cities, with new technology and what it describes as “a reimagined, more seamless travel experience”.
AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.
Air New Zealand’s mobile app has undergone a complete rebuild to allow a continuous stream of new features to be added on a regular basis.
Uber has revealed plans to become a one-stop shop for end-to-end travel by adding intercity rail, coach and flight tickets to its UK app.
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