In an exclusive report for FTE, Raymond Kollau, Founder of airlinetrends.com, explains how new technologies are transforming the in-air travel experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In an exclusive report for FTE, Raymond Kollau, Founder of airlinetrends.com, explains how new technologies are transforming the in-air travel experience.
Last week we began our countdown of FTE Asia’s 10 trends. Here are five more concepts changing the passenger experience, and not in the ways you might expect.
Following the groundbreaking FTE Asia 2013 conference, we take a look at the top 10 concepts, technologies and trends that are transforming the passenger experience as we know it.
The world’s largest global airline alliance has created an application specifically designed for Apple’s popular tablet.
Baggage handling at airports across Asia is set to receive a boost, courtesy of IT solutions giants Unisys’ latest enhancements.
According to the airport it is the first in the world to develop the unique wayfinding facility, which allows passengers to visualise their journey through the airport on a mobile phone or computer.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Following FTE’s look last week at the future of communications as envisaged by Exicon, mobile specialist SITA provides an insight into the current state, and future course, of the mobile passenger experience.
With mobile technology becoming ever-increasingly linked to the passenger experience at all stages of the journey, the debate as to whether a universal app for all airports could replace the need to download individual airport apps is growing. Amy Hanna reports.
As well as industry-leading features like destination guides and a flight comparison function, the airline’s first app for iPad allows passengers to explore the world below them through interactive photos, maps and content from social network connections.
Passengers who arrive at Nashville Airport by car can now track parking-to-terminal shuttle buses in real time by monitoring their movements on TransL?c’s mobile app.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
As well as industry-leading features like destination guides and a flight comparison function, the airline’s first app for iPad allows passengers to explore the world below them through interactive photos, maps and content from social network connections.
Passengers who arrive at Nashville Airport by car can now track parking-to-terminal shuttle buses in real time by monitoring their movements on TransL?c’s mobile app.
Changi Airport Group has launched a new iChangi HD app for the iPad, which offers real-time flight information, terminal maps and 360-degree visuals of airport attractions.
The 2012 SITA Passenger Self-Service Survey has revealed that passengers want more self-service and mobile-based offerings to help improve the travel experience.
British Airways passengers flying from Leeds Bradford International Airport (LBA) can now check-in on their smartphone and download a mobile boarding pass.
The 9th SITA Airport IT Trends Survey has found that airports are increasingly turning to mobile apps, social media and geolocation services to improve the passenger experience.
Delta Air Lines is deploying 250 iPads in Minneapolis-St. Paul International Airport, which can be used by passengers to browse the Web, check their flight status and even order food.
Fraport has launched a new Chinese version of its mobile app to improve the passenger experience for Chinese passengers travelling and transferring at Frankfurt Airport.
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