Unisys releases baggage tracking mobile app


A baggage claim carousel
Unisys’ new app could spell the end of long, uncertain waits at the baggage carousel for Asia-Pacific travellers.

Unisys have announced the release of a series of major updates to their popular ‘Baggage Reconciliation System’ (BRS) – including a mobile app to help passengers collect their bags.

The app, available on both iOS and Android devices, will provide real-time relevant information about passengers’ bags. Passengers can be sent alerts to inform them when their bags have been loaded onto the carousel belts even when and from what carousel their bags will be available. This gives passengers the option of spending time perusing the terminal’s shops and restaurants instead of waiting in the baggage area.

“The BRS helps ground handlers process arriving baggage quickly, providing a better customer experience for air travellers while helping airlines and airports utilize their resources more efficiently,” says Mr. Olivier Houri, President and General Manager for Global Transportation, Unisys.

In addition to the mobile app, other updates are included in the latest BRS to aid the airports in providing a more efficient service for the passenger. The inbound baggage reconciliation is enhanced, with ground handlers able to view statistics and analytics of baggage load for every flight and every airline. This information is updated in real time to allow for quicker, priority-based movement of baggage – also ensuring that passengers separated from their luggage are reunited with it quicker than ever.

These latest Unisys enhancements will roll out across 17 airports and 38 airlines across the Asia-Pacific region.


Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr, BagsID Network and Brock Solutions.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   

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