Redefining the end-to-end passenger experience | Independent news and events
Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.
FTE explores how airlines and airports are turning to electronic bag tags, remote check-in, baggage delivery and robotics to optimise baggage handling.
The 14th annual SITA Baggage Report shows that airlines around the world have again improved the rate of baggage delivery, with the mishandling rate dropping by 70% since 2007.
With less than three months until IATA Resolution 753 comes into effect, IATA’s Andrew Price spoke to FTE about the effort to support the industry, the benefits of RFID, and his vision for the future of baggage tracking.
İGA, the contractor and designated operator of Istanbul New Airport, is investing in baggage tracking, bag drop, e-gates and an advanced mobile app.
Samsonite is trialling a new longer battery life and wider range technology called Narrowband-IoT with Vodafone, as an additional option for Track&Go.
Passengers now receive real-time baggage tracking updates via Delta Air Lines’ app, following the investment in RFID technology.
Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
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Delta says the investment in Radio Frequency Identification (RFID) technology will deliver superior baggage tracking and increased transparency.
Samsonite has launched its new “Track&Go” technology, which allows travellers to track their suitcase via the Travlr by Samsonite app.
Lufthansa has confirmed that the official rollout of the RIMOWA Electronic Tag will begin on 14 March following successful tests with customers.
Airports Authority of India has started the rollout of the new baggage management system, which will be introduced at all 38 of its airports.
An industry insider tells FTE that permanent electronic bag tags will be commonplace within 12 months and could pave the way for a digital passenger smartcard.
Etihad Airways has invested in a baggage tracking system, ensuring it is well prepared for IATA’s Resolution 753, which will come into effect in June 2018.
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