REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE’s Head of Baggage Transformation Darin Juby identifies the key trends that will help transform the baggage experience in 2024 and beyond, including bag tracking, robotics, automation and sustainability.
Eurowings has entered into a five-year contract with SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – to deploy SITA Bag Journey for real-time tracking information of passenger bags.
FTE’s Head of Baggage Transformation Darin Juby identifies the key trends that will help transform the baggage experience in 2023 and beyond.
The feature allows Malaysia Airlines passengers to easily make a report, track and monitor the recovery process of their lost luggage via their personal devices.
Read some of the key recommendations from the recent Jump Seat Debate on sustainable baggage handling, which took place during FTE Global 2021.
British Airways is improving its traveller experience with further investment in technology, including in a new bag tracing system, and commitment to sustainability.
Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
The new partnership will enable passengers travelling in all classes to pre-book an at-home baggage collection slot for departing flights.
BAGTAG has announced the development of the world’s first multi-solution EBT (Electronic Bag Tag) platform, BAGTAG BRIDGE, in partnership with One Bag Tag.
China Southern Airlines passengers on domestic flights from Baiyun International Airport will be able to check in using BAGTAG starting mid-August.
The IATA Annual General Meeting resolved to support the global deployment of Radio Frequency Identification (RFID) for baggage tracking.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
China Southern Airlines passengers on domestic flights from Baiyun International Airport will be able to check in using BAGTAG starting mid-August.
The IATA Annual General Meeting resolved to support the global deployment of Radio Frequency Identification (RFID) for baggage tracking.
According to SITA, airlines that are adding tracking at more points of the baggage journey are seeing a huge improvement in bag delivery globally.
Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.
FTE explores how airlines and airports are turning to electronic bag tags, remote check-in, baggage delivery and robotics to optimise baggage handling.
The 14th annual SITA Baggage Report shows that airlines around the world have again improved the rate of baggage delivery, with the mishandling rate dropping by 70% since 2007.
With less than three months until IATA Resolution 753 comes into effect, IATA’s Andrew Price spoke to FTE about the effort to support the industry, the benefits of RFID, and his vision for the future of baggage tracking.
İGA, the contractor and designated operator of Istanbul New Airport, is investing in baggage tracking, bag drop, e-gates and an advanced mobile app.
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