Cologne Bonn Airport is offering passengers the opportunity to book a fixed timeslot for security checks. The service, known as ‘CGNGateWay’, aims to reduce waiting times with a more targeted control of passenger flows.
“The new service gives our passengers the opportunity to organise their trip even better and to schedule a fixed time for their security checks,” said Thilo Schmid, President and CEO, Flughafen Köln/Bonn GmbH. “By constantly further developing and digitising processes, we are optimising our procedures with our passengers in mind.”
Travellers that have booked online go to the central security area in Terminal 1 in the normal way and use a separate entrance to a selected control lane at a booked time. Booking a timeslot via ‘CGNGateWay’ is possible from 72 hours to up to one hour before departure time. The timeslots can be booked at fixed times at quarter-hour intervals. The new system is designed to ensure better and more consistent capacity utilisation of the lanes.
There are also plans for booking kiosks in the terminals to operate alongside online booking.