REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
London City Airport will introduce an all-CT scanner operation from April 2023, transforming the security experience as travellers will no longer need to remove laptops and liquids from hand luggage.
Vantage Airport Group is to develop the new $4.2 billion international Terminal 6 at New York JFK International Airport, which will feature the latest advances in technology, security and sustainability.
Plaza Premium Group has opened a new lounge in London Heathrow Airport’s Terminal 4. The Blush Lounge is a new brand developed by Plaza Premium Group.
Airport Dimensions has opened a second sleep ’n fly lounge at Hamad International Airport. It features a range of the latest innovations in sleep technology and a choice of sleep options for travellers.
Hamad International Airport has completed Phase A of its major expansion in time for the FIFA World Cup Qatar 2022 starting on 20 November.
Jan Michael Wicki, Head Program Development and Coordination, Noida International Airport, discusses setting a new benchmark as a digital airport and providing a seamless and contactless flow through the airport.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Frankfurt Airport has presented the first vehicle for its new Sky Line people mover, which will link Terminal 1 with the new Terminal 3 when it opens. The first test trips are scheduled for 2023.
The renovation work will help create a more passenger-friendly, intuitive and aesthetically pleasing Terminal 1 at Dublin Airport.
AMS has received final approval to develop a new pier and terminal, which form a vital element of the airport’s long-term strategy to support capacity growth.
Concourse D features 32 gates, nine lounges and seating for 8,000 passengers, and will increase the airport’s capacity to 90 million annual passengers.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
AMS has received final approval to develop a new pier and terminal, which form a vital element of the airport’s long-term strategy to support capacity growth.
Concourse D features 32 gates, nine lounges and seating for 8,000 passengers, and will increase the airport’s capacity to 90 million annual passengers.
The £80 million Pier 5 redevelopment has seen gate areas extended, arriving and departing passenger flows separated, and the number of aircraft stands increased.
The new First Class Lounge will open at Abu Dhabi International Airport’s Terminal 3 in May 2016, becoming the airline’s fourth premium lounge at its home hub.
The project includes a new and expanded security screening area, a landside reconfiguration and the introduction of a new passenger lounge and retail hub.
Passengers flying from Portland will soon be able to catch a short movie in the airport’s new cinema, which is due to open in Spring 2016.
Quiet zones, family-friendly facilities and dedicated lounges for PRMs and unaccompanied minors will feature in the new satellite terminal.
The new domestic terminal, which will open on 22 November, “sets a new standard in customer experience”, according to Perth Airport’s CEO.
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