Air Canada passengers must now wear face masks or coverings

The requirement to wear a face mask or covering follows a Directive issued by the Minister of Transport of Canada.

Following Transport Canada’s directive, Air Canada is making its recommended face-covering practice mandatory as an additional safeguard for passengers and crew. This requirement will apply to customers at various points in Canadian airports, during the boarding process and during flight as may be directed by Air Canada staff where social distancing is not possible.

The requirement, effective April 20, follows a Directive issued by the Minister of Transport of Canada requiring travellers to wear protective face-coverings at various stages of their air travel journey. Passengers will be required to show that they have a suitable face-covering prior to boarding Air Canada flights. Travellers who do not have their own face-covering will be provided with a suitable mask at security by CATSA (Canadian Air Transport Security Authority).

Since early April, Air Canada has been strongly recommending that all customers wear a face-covering over their mouth and noses while onboard its flights following revised recommendations by the Public Health Agency of Canada. With the new Ministerial Directive, customers on all itineraries must wear such protection at check-in, at the time of boarding, and upon entering the aircraft where social distancing is not possible. Passengers will be asked to lower their masks or face-covering (such as a cloth mask or scarf) to facilitate full ID checks as required by Canadian regulations at check-in. While on board, passengers will be required to wear their face coverings, in accordance with the Ministerial Directive and in accordance with the directions from the cabin crew. 

Air Canada has also implemented social distancing where possible during boarding and where feasible, onboard its aircraft, with as few people sitting next to one another as possible. Air Canada also recommends customers check-in online or via the Air Canada App prior to arriving at airports to minimise social contact at airport check-in areas.

You can read FTE’s own vision of how COVID-19 could change the end-to-end passenger experience here.



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