Delta Air Lines is taking steps to support social distancing during travel as the industry continues to evolve in the face of the COVID-19 pandemic.
The airline is helping passengers and employees practice social distancing on the ground and in the air in keeping with current health-expert recommendations.
To promote safe flying, the following temporary changes, launched last week, will now be extended on all flights until at least the end of June:
- Reducing the total number of passengers per flight
- Blocking middle seats in Main Cabin, Delta Comfort+ and Delta Premium Select
- Pausing automatic, advance Medallion Complimentary Upgrades and processing any available upgrades at the gate instead
- Modifying the boarding process so customers will now be boarded by row, starting from the rear of the aircraft toward the front
To allow additional flexibility in making travel changes, Delta is also extending waived change fees and the flexibility to travel through May 31 2022, to customers with cancelled travel through June 2020. Eligible customers include those who have:
- Upcoming travel already booked in April, May or June 2020, as of April 14, 2020
- Existing eCredits or cancelled travel from flights in March, April, May or June 2020
In addition, eligible medical volunteers can now book free round-trip Delta flights to states including Georgia, Louisiana, Michigan and New York through June, as part of the programme the airline launched this month in partnership with state and local governments.