Star Alliance has unveiled plans to open a “centre of excellence” in Singapore later this year to accelerate its digital customer experience strategy.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Star Alliance has unveiled plans to open a “centre of excellence” in Singapore later this year to accelerate its digital customer experience strategy.
FTE speaks to IATA’s Alan Murray Hayden to find out more about the technology behind the new IATA Travel Pass and how it can help restart global aviation.
FTE highlights the trends and technologies that will play the most important role in driving the air transport industry recovery in 2021.
The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
The 10,000-square-foot facility, located at the airport’s Concourse B, consists of a custom-built innovation space designed to test out concepts to improve air travel.
Kadri Samsunlu, CEO & GM, İGA Airport Operation, discusses the inauguration of Istanbul Airport’s third independent runway, as well as ambitious technology plans.
Touchless biometrics, self-service, automation, and mobile devices and apps, will have a crucial role to play in the industry’s recovery from the COVID-19 crisis.
The report, jointly developed and released by FTE, Fast Future and APEX, also highlights safety, trust building and innovation as key areas of industry focus.
7-9 June 2022, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
7-9 June 2022, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-10 Nov 2022, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
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6-9 Sep 2022, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Lufthansa has launched new digital vouchers, providing guests at Vienna and Schiphol airports with refreshments in case their flight has been delayed.
The new factory, named DIVA, is designed to help Changi Airport Group develop, experiment and launch new digital products and services.
Etihad has partnered with Tencent to leverage social media platforms, such as WeChat, to better support its customer engagement strategy in China.
Lufthansa Innovation Hub has published the Airline Digital Index report as part of its effort to rank the industry’s most digital airlines.
FTE caught up with Royal Schiphol Group’s Rosanne van der Stam who outlined how the airport is elevating the passenger experience in a new digital era.
FTE spoke to Alvaro Coromina, IT Director, Evelop, to find out how the airline’s digital project ‘Titanium’ is transforming its business performance.
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