REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines is making disruption recovery more flexible with a new mobile app feature that automatically monitors earlier-flight availability and alerts customers when a seat opens, reducing the need for manual rebooking.
YUL Montréal-Trudeau International Airport has modernised its flight information infrastructure with Veovo, connecting trusted live operational data to dynamic passenger displays and creating a more responsive digital experience.
The 20th anniversary edition of Future Travel Experience Global took place in Dallas, Texas, on 8 to 10 September 2026, where it was co-located with IFSA Global EXPO. Take a look at our visual round-up of the key highlights.
United Airlines is testing a new digital ordering service at Newark, allowing passengers to order food and travel essentials through the app and collect them at the gate, helping save time during tight connections.
Boston Logan International Airport has introduced Amelia, a life-size AI avatar concierge that offers multilingual, conversational assistance, real-time directions and TSA information to help passengers navigate the terminal.
International Airlines Group, Dallas Fort Worth International Airport, All Nippon Airways, Munich Airport, Turkish Airlines and Japan Airport Terminal Co., Ltd. were recognised in the FTE Global 2026 Pioneer Awards ceremony.
Nicole Huang, SVP Fleet Experience, Virgin Voyages, shares her perspectives on using AI to remove friction, creating more meaningful human connections, and what aviation can learn from the hospitality industry.
Find out more about the finalists pitching in the FTE Global Moonshot Competition, which will be at the epicentre of the 20th anniversary edition of FTE Global in Dallas, Texas, on 8 to 10 September 2026.
JFK Terminal 6 is deploying Sittig Technologies’ PAXGuide platform to automate passenger announcements across every gate, combining AI-powered text-to-speech and multilingual communication to enhance digital CX.
All Nippon Airways and avatarin are expanding remote passenger support across regional airports using ‘newme’ robots operated from Kansai International Airport, combining human expertise and digital technology.
Qatar Airways has partnered with Uber for Business to enhance the corporate travel experience, enabling Beyond Business members to redeem Qrewards for Uber ride vouchers and helping manage travel spending.
CVG, MUC, Publicis Sapient, ADR, MWAA and Cognizant share how they are putting agentic AI into practice, from predictive ground transportation and autonomous systems to intelligent passenger assistance and enterprise-wide orchestration.
Renowned as the “CES of Aviation”, the exhibition at FTE Global 2026 will be packed with the most innovative solutions, products and services to enhance end-to-end customer experiences and business performance.
When baggage scan uploads began failing at a US airport, strong cellular coverage wasn’t the problem. Network performance data revealed peak-time congestion and highlighted how switching providers and increasing bandwidth could improve aircraft turn times.
oneworld’s Chris Gilliland, Director of Airport Experience, and Jaron Millner, Senior Director, Digital and Innovation, discuss breaking down technology silos, strengthening collaboration between airports and airlines, and more.
Delta has made its AI-powered Concierge available to all SkyMiles Members, giving personalised support in the app for disruptions, cancellations, baggage and account needs while keeping Delta people at the centre.
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