In this interview, Eric Léopold, Founder & Managing Director, Threedot, and Content Director, APEX FTE Ancillary & Retailing, discusses how agentic AI will redefine airline commercial models, the organisational shifts required, and more.

Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this interview, Eric Léopold, Founder & Managing Director, Threedot, and Content Director, APEX FTE Ancillary & Retailing, discusses how agentic AI will redefine airline commercial models, the organisational shifts required, and more.

Discover the innovative solutions that will be on display at APEX FTE EMEA and Ancillary & Retailing on 9 to 11 June 2026 from the industry’s most established global industry providers and a major showcase of pioneering startups.

Pegasus Innovation Lab has partnered with Overwatch AI as a strategic investor and design partner, deploying an AI-powered platform that helps pilots, cabin crew and operations teams access critical information and make faster decisions.

Turkish Airlines is reshaping airline retailing, moving from static fares to dynamic, contextual offers powered by data, AI and in‑house innovation. Discover how the carrier is redefining the modern commercial model.

Miami International Airport has revealed plans for a new AI-enabled Airport Operations Center and Digital Monitoring Hub, advancing safety, operational efficiency and digital transformation as part of its $14 billion modernisation.

Berlin Brandenburg Airport has integrated flight comparison and booking into its website and app, enabling passengers to search, compare and book flights worldwide via Kiwi.com.

Porter Airlines has partnered with HTS (Hopper Technology Solutions) to launch Disruption Assistance, an optional add-on delivering real-time rebooking, cross-airline flexibility and refunds, enhancing CX while driving efficiency.

American Airlines has redesigned its mobile app as a smarter travel companion, combining innovation and customer-centric features to streamline trip management, improve flexibility, and enhance the overall passenger experience.

Austin-Bergstrom Airport has unveiled its fully operational AUS Flight Map, a digital tool enabling travellers to explore nonstop and connecting flights, compare options, and plan journeys with real-time insights.

Marina Lützenberger, Program Director, Corporate Strategy & Digitalization, discusses how Fraport has successfully scaled 50+ digitalisation projects in five years – from AI and robotics to workflow optimisation.

Wizz Air has partnered with HTS to introduce Disruption Assistance, a proactive rebooking solution that enhances passenger flexibility, boosts ancillary revenue, and improves CX during day-of-travel disruptions.

Air Macau is advancing its Modern Airline Retailing strategy with Datalex’s Stellex Offer Shopping & Pricing Engine, unlocking new revenue opportunities, enhancing digital customer engagement.

Alaska Airlines and Hawaiian Airlines have transitioned to a shared passenger service system, unifying bookings, apps, loyalty programmes, and airport check-in to deliver a seamless, self-service-enabled CX.

Sun Group partners with SITA to develop a next-gen, self-service Phu Quoc International Airport, featuring automated check-in, bag drop, boarding, and biometric systems, setting a model for Vietnam’s future airport growth.

Meet the 12 nominees for the FTE Airport Digital Transformation Power List EMEA 2026, who have been recognised for their outstanding efforts to lead how their organisation has embraced digital innovation.

Aeroporti di Roma is scaling up its partnership with Outsight, deploying 3D LiDAR and Physical AI across Schengen areas to boost passenger flow management, operational efficiency, and predictive airport operations.
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