REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Content plans: Autonomous operations. Find out more >>
Seamless travel to Aruba’s Queen Beatrix International Airport, using verifiable digital credential technology, is being implemented by SITA in collaboration with Indicio and Aruba Tourism Authority.
Royal Schiphol Group hosted members of both the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group on 13 March 2023 for co-located in-person events.
WestJet is accelerating seamless passenger check-in with the integration of Zamna’s digital intelligence system to verify travel documents. It follows a successful pilot, which significantly reduced manual checks.
Cyprus Airways and FLYR Labs have announced a strategic agreement to leverage Artificial Intelligence technologies for end-to-end revenue optimisation and forecasting.
Matt Breed, Chief Information Officer, shares how Seattle-Tacoma International Airport has used ChatGPT, along with the potential for Artificial Intelligence and Machine Learning to improve at an exponential rate.
Finavia has launched a new ‘MyFlight’ service, providing passengers with personalised information about their journey through Helsinki Airport. By subscribing to the service, travellers can streamline their journey from home to gate.
Lincoln Airport, Nebraska has awarded a contract to AeroCloud Systems to provide a cloud-based airport operations platform, which is expected to transform the airport experience for passengers.
Manish Raniga, CEO of Airline Investments, 777 Partners, shares startup low-cost airline Bonza’s digitally-native and customer-centric strategy, and the innovative tech it will utilise to help transform the passenger experience.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Capital A, parent company of AirAsia, has introduced a new chatbot, ‘Ask Bo’, with enhanced artificial intelligence and machine learning capabilities to make the “customer journey easier, simpler, and more informative.”
Biometric touchpoints are to be installed across Frankfurt Airport, in collaboration with SITA and NEC, enabling travellers to seamlessly pass through each stage of the airport journey simply by scanning their face.
Qatar Airways is the first airline in the Middle East to innovate the passenger journey by introducing electronic bag tags. The concept is being produced and executed by BAGTAG, allowing travellers to check-in baggage using their smartphones.
Lufthansa has launched its new app, which has been redeveloped and optimised together with customers. Described as a “digital travel companion”, the app is designed to support travellers at all stages of their journey.
The latest addition to the airBaltic Club loyalty programme is the opportunity to acquire top-tier VIP status by owning 25 NFT collectable ‘Planies’, allowing travellers to enjoy various special privileges.
A new, fully automated shop – ‘Quick N’ Easy’ – has opened in Pier A at Brussels Airport, offering passengers “an innovative retail experience that is designed to function intuitively”.
SkyTeam has upgraded its SkyPriority Panel Audit App. Travellers can now complete quick surveys rating their experience of 750 airport lounges, as well as touchpoints at more than 970 airports.
Munich Airport and Lufthansa are strengthening their strategic partnership, with a shared sustainability strategy and the promotion of digitalisation and innovation.
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