REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Adelaide Airport is upgrading its passenger experience with Amadeus self-service bag drops and kiosks, alongside cloud-based processing technology designed to improve flexibility, operational efficiency and connectivity.
The winners of the FTE Global Airline and Airport Operators Pioneer Awards 2026 will be announced at a special presentation ceremony during FTE Global, taking place in Dallas, Texas, on 8 to 10 September.
David Sconzo, Senior Customer Experience Manager/Assistant FIFA Lead, Hartsfield-Jackson Atlanta International Airport, shares his perspectives on creating airports that become destinations in their own right.
Members of the FTE Data Sharing Think Tank from MIA, IAGi, Barich, Inc., MWAA and RNO discuss the practical steps organisations can take to build the trusted data foundations needed to power the future of aviation.
Emirates has launched Crypto.com Pay across its website and app, giving eligible customers in the UAE a new digital payment option for flight bookings as the airline continues to enhance its online retail experience.
Riyadh Air has launched RX Pay, a branded payment card programme that rewards everyday spending with Sfeer Points, extending the airline’s digital travel experience beyond the journey through Mastercard.
Digital innovation is transforming CX, but human-centred design remains essential. In this interview, Martha Edge, Innovation & Experience Director, CLT Airport, shares her vision for more inclusive airport journeys.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
Vueling has partnered with Google Gemini to launch an AI-powered experience that transforms travellers’ favourite holiday memories into personalised digital magnets, extending customer engagement.
The New Terminal One at JFK has partnered with Tata Consultancy Services to deliver an AI-powered, digitally-enabled airport experience, combining smarter operations, lower airline costs and a more seamless passenger journey.
Hamad Airport, Qatar Airways and SITA have launched Fast Pass, enabling passengers to move through check-in, bag drop, security and boarding using facial recognition in a major step towards seamless biometric travel.
British Airways has begun rolling out a redesigned mobile app that enhances the end-to-end passenger experience with real-time journey updates, expanded self-service and a more personalised digital travel experience.
Nico Castagna, Head Digital & Experience, shares how Zurich Airport is using digital technology to orchestrate an entire ecosystem that reduces friction, creates new commercial opportunities and prepares the airport for an AI-driven future.
Help shape the future of aviation. Cast your vote in FTE’s special 20th anniversary poll and tell us which technology will transform the industry over the next 20 years. Results will be revealed at FTE Global, Dallas, Texas, 8 to 10 September.
The TSA has partnered with Google Wallet to expand Touchless ID, enabling eligible travellers to use facial recognition for faster, more seamless airport security screening at participating airports across the U.S.
SimpliFlying Founder & CEO Shashank Nigam shares how agentic AI will fundamentally reshape airline distribution, determining which carriers reach travellers first and which offers are surfaced, or ignored, by autonomous digital agents.
Get Future Travel Experience news & updates sent to your inbox
