REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Western Sydney International Airport and Uber have partnered ahead of the airport’s October opening, with a dedicated pick-up zone and flight schedule data helping create seamless ground connections for passengers.
Candice Cadreils, Director of the Commercial Business Unit at Aéroports de la Côte d’Azur, shares how NCE is combining personalisation, experiential retail and omnichannel innovation to redefine commercial CX.
In this interview, Arthur Reijnhart, Chief Commercial Officer, shares how Schiphol Group is putting passenger experience at the heart of its commercial strategy and rethinking the role of retail within the wider airport journey.
American Airlines is making seat selection more seamless with a new app feature that automatically monitors availability and moves eligible AAdvantage members to a preferred seat when one becomes available.
Pittsburgh International Airport is testing robotics, AI and computer vision to enhance terminal operations, passenger service and efficiency, with xBridge providing a real-world environment for aviation technology innovation.
Leaders from Tampa International Airport, U.S. Travel Association, AAMVA and EY share insights on the progress, challenges and opportunities shaping the future of digital identity and seamless travel.
United Airlines is making disruption recovery more flexible with a new mobile app feature that automatically monitors earlier-flight availability and alerts customers when a seat opens, reducing the need for manual rebooking.
YUL Montréal-Trudeau International Airport has modernised its flight information infrastructure with Veovo, connecting trusted live operational data to dynamic passenger displays and creating a more responsive digital experience.
The 20th anniversary edition of Future Travel Experience Global took place in Dallas, Texas, on 8 to 10 September 2026, where it was co-located with IFSA Global EXPO. Take a look at our visual round-up of the key highlights.
United Airlines is testing a new digital ordering service at Newark, allowing passengers to order food and travel essentials through the app and collect them at the gate, helping save time during tight connections.
Boston Logan International Airport has introduced Amelia, a life-size AI avatar concierge that offers multilingual, conversational assistance, real-time directions and TSA information to help passengers navigate the terminal.
American Airlines is accelerating investment in premium lounges, digital technology, connectivity and onboard experiences, as it seeks to create a more seamless journey and differentiate itself through CX.
Air Canada is using AI, real-time data and new technology to move from reactive to proactive passenger service, helping employees make better decisions while giving travellers more personalised support throughout their journey.
At FTE Global 2026, Southwest Airlines EVP & CIO Lauren Woods outlined how data, AI and employee tools can reduce friction, improve reliability and give employees more time to deliver the airline’s signature hospitality.
What can a rose, two glasses of Pinot Noir and AI teach travel leaders about hospitality? Virgin Voyages’ Nicole Huang offered a powerful answer at FTE Global 2026: technology should make travel more human, not less.
International Airlines Group, Dallas Fort Worth International Airport, All Nippon Airways, Munich Airport, Turkish Airlines and Japan Airport Terminal Co., Ltd. were recognised in the FTE Global 2026 Pioneer Awards ceremony.
Get Future Travel Experience news & updates sent to your inbox
