As Lufthansa provides its customers with more options at the self-service kiosk and Ryanair continues its phasing out of dedicated desks in favor of 100% web check-in, the future of the check-in desk is back in the spotlight. Louise Driscoll reports.
![Passenger self-service versus the check-in desk – which is the way forward?](https://www.futuretravelexperience.com/wp-content/uploads/2009/06/passenger-self-server.jpg)