Virgin Australia reveals self-service plans for enhanced Melbourne Airport Terminal 3

The new-look Terminal 3 at Melbourne Airport will include self-service bag drop and enhanced self-service check-in kiosks.

Virgin Australia has unveiled plans for a major redevelopment of Melbourne Airport’s Terminal 3 over the next three years.

The aim of the investment is to provide passengers with an enhanced and streamlined experience from arrival at the airport to taking off. 

By mid-2019, the redeveloped domestic terminal will offer an automated check-in process in the T3 check-in hall for Virgin Australia passengers. This will include self-service bag drop facilities; enhanced self-service kiosks, which will enable passengers to check-in, print boarding passes, add bags and print baggage tags; service pods where Virgin Australia ground crew can assist passengers with check-in; and a service desk to assist with traditional check-in and general enquires.

Once construction has been completed, T3 will also feature a dedicated Premium Entry for Virgin Australia’s Business Class passengers and Platinum and Gold Velocity Frequent Flyers. This will include dedicated check-in, bag drop and security screening features, and direct access to the Virgin Australia Lounge,

Construction of a new internal ramp between Terminals 3 and 4 will enable the repositioning of the general T3 security screening facilities. This will reduce passenger congestion in T3, create a more spacious area for T3 security screening, and offer better access to the new retail offering in Terminal 4.

Also, Virgin Australia Lounge guests will enjoy a seamless transition to their gates, with all of T3’s repositioned security screening facilities to be located before the Lounge entry. Two baggage carousels will also be added in the T3 arrivals hall.

Virgin Australia and Melbourne Airport are working together to finalise the design process, with the works anticipated to begin in 2018.



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