Delta passengers offered proactive baggage tracking updates via app

Passengers can now track their bags in real time via the Fly Delta app.

Delta Air Lines, which announced an investment of $50 million in Radio Frequency Identification (RFID) baggage tracking technology earlier this year, has now enabled passengers to track their baggage via push notifications to their mobile devices.

Passengers with the Fly Delta app installed on their device now receive live push notifications to tell them where their bag is at every stage of the journey.

For instance, they will receive a notification when the bag is successfully loaded onto the aircraft and then another to tell them which reclaim belt to collect their bag from upon landing.

The new feature delivers on the carrier’s promise of offering “more transparent, interactive tracking on the Fly Delta mobile app”.

The Fly Delta app also includes a number of other features designed to simplify the travel experience. For instance, electronic boarding passes are now dynamically updated to ensure seat, gate and flight information is always up to date.

Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation during first FTE Baggage Innovation Working Group online meetings

As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently hosted the first round of the FTE Baggage Innovation Working Group online meetings, delivered with the support of our Strategic Partners AirPortr and BagsID Network.

These interactive calls brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor, Southwest Airlines and Pegasus Aviation Advisors. The recordings are now available to watch in full on the FTE website.

Work is now ongoing to formalise the next steps for each of the Working Groups, and the latest developments and recommendations will be presented to the industry during FTE Global+ 2021, taking place at the ARIA Resort in Las Vegas, 7-9 December. The Working Groups will then continue their work into 2022 and beyond.

Find out more and watch the videos in full   



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