Delta passengers offered proactive baggage tracking updates via app

Passengers can now track their bags in real time via the Fly Delta app.

Delta Air Lines, which announced an investment of $50 million in Radio Frequency Identification (RFID) baggage tracking technology earlier this year, has now enabled passengers to track their baggage via push notifications to their mobile devices.

Passengers with the Fly Delta app installed on their device now receive live push notifications to tell them where their bag is at every stage of the journey.

For instance, they will receive a notification when the bag is successfully loaded onto the aircraft and then another to tell them which reclaim belt to collect their bag from upon landing.

The new feature delivers on the carrier’s promise of offering “more transparent, interactive tracking on the Fly Delta mobile app”.

The Fly Delta app also includes a number of other features designed to simplify the travel experience. For instance, electronic boarding passes are now dynamically updated to ensure seat, gate and flight information is always up to date.

Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group

As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr, BagsID Network and Brock Solutions.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   



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