The T1 refurbishment at Abu Dhabi International Airport has seen the introduction of new security and immigration facilities, as well as more check-in desks.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The T1 refurbishment at Abu Dhabi International Airport has seen the introduction of new security and immigration facilities, as well as more check-in desks.
SITA has announced the results of its 8th Annual Airport IT Trends Survey, which shows that airports are investing in IT infrastructure and mobile services.
British Airways’ investment in self-tagging and automatic document check has seen the airline achieve a Fast Travel Gold Award from IATA.
Qantas has confirmed that it is to roll out its Next Generation Check-In Program to international services, with the concept set to be extended to New Zealand.
SAS Scandinavian Airlines has become the first airline to offer all five of IATA’s Fast Travel projects at a single airport.
As airports and airlines continue to innovate in order enhance the passenger experience, we reveal what passengers really want from the airport of the future.
Almost 50 million passengers are set to benefit from a major investment in IT solutions across 13 airports in Indonesia.
Having been introduced in 2008, the CUPPS initiative is now in the implementation phase, with the CUPPS group in the process of writing an Implementation Guide.
On the back of a successful year for the Fast Travel programme, IATA has set an ambitious target for 2011 as it seeks to widen the appeal of self-service.
Alaska Airlines will introduce its Airport of the Future check-in process and modern gate facilities at LAX as part of its transfer to Terminal 6.
Lambert-St Louis International Airport has announced that a major stage of its ‘Airport Experience’ renovation will start in April.
Heathrow Airport is investing £400 million on upgrading its IT infrastructure, with a major focus on improving the passenger experience.
The GSM Association and IATA have developed a white paper outlining the benefits of Near Field Communications (NFC) for the aviation industry.
Malaysia Airlines has launched an innovative Facebook platform that allows passengers to book and check-in for their flight via the social media website.
As explained by the TSA, when implementing new technologies in airports of the future, coordination between government and industry stakeholders is vitally important.
As part of the ongoing Simplifying the Business (StB) initiative, the International Air Transport Association’s (IATA) Fast Travel programme is rapidly progressing, attracting global support from airlines, airports and passengers alike. Ryan Ghee spoke to Stephan Copart, project manager, Fast Travel – IATA.
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