REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
New information kiosks at Frankfurt Airport will be capable of reading boarding passes – good news for passengers at the airport with the highest number of passengers utilising self-service check-in and self bag drop.
Vancouver Airport Authority has signed a five-year contract with ARINC airport systems that will see the implementation of cutting-edge CUPPS technology.
A survey has shown that passengers at Beijing International Airport want to use more mobile self services to search for flights, access flight updates and receive their boarding passes.
Chinese Personal Shoppers have been introduced at Frankfurt Airport to assist Chinese passengers in the retail area, before escorting them to their departure gate.
A balanced perspective on the issues of security and privacy, and how biometrics identify travellers on the move, enabling greater throughput and better passenger experience, while respecting the traveller’s privacy.
Find out more >>Content plans: Bag tracking, autonomous, automation. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: Year in review, PoC summary, and plans for 2024.
Find out more >>Content plans: Proof of Concept (PoC) update, New Member presentations, Peak Holiday Lessons Learned
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Proof of Concept (PoC) update, Sustainability, Tagging and Tracking and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Progressive digital retailing strategies from around the world
Find out more >>Content plans: Proof of Concept (PoC) update, baggage tracking advancements, and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Fraport presentation, autonomous operations, and sustainability.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
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Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of other new technologies in travel retail.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
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Passengers arriving at Wellington Airport are in for a surprise following the installation of a 13-metre long Gollum sculpture in the ‘Middle of Middle-earth’ terminal.
Milan Malpensa Airport has implemented Italy’s first Bluetooth queue measurement system to help manage queues and improve passenger processing.
SAS Scandinavian Airlines has launched a new crowdsourcing portal called My SAS Idea, where customers are invited to share ideas on how the airline can improve its service.
Las Vegas McCarran International Airport has unveiled the new Terminal 3, which includes facilities for self-boarding and self-bag tagging.
11-13 June 2024, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
11-13 June 2024, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Mikael Lind, Project Manager Future Airports, Viktoria Institute, outlines the importance of collaboration to create a seamless door-to-door travel experience.
A common-use passenger check-in and departure system has been installed at Gdansk Airport to handle the increased number of passengers expected during EURO 2012.
Tampa International Airport is looking to recruit 100 permanent volunteers to greet passengers and offer travel advice to those arriving at the airport.
Aéroports de Paris and Air France have launched the joint ‘Hub 2012’ project to improve the level of service offered to passengers at Paris-Charles de Gaulle.
Self-service kiosks and bag drop stations will significantly reduce the check-in time at the new ‘Airport of the Future’ at Los Angeles International Airport.
China Airlines has introduced SkyPriority as part of the SkyTeam alliance’s roll-out of the service, which includes priority check-in, bag drop and boarding.
St John’s International Airport in Newfoundland has become the first airport in Canada to adopt a Common Use Passenger Processing System.
Over 100 CUSS kiosks and 150 CUPPS workstations will be operated at San Diego Airport as part of its $1 billion improvement programme.
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