Vancouver International Airport (YVR) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – and Pacific Autism Family Network (PAFN) have unveiled key initiatives in support of the neurodiverse community. This includes the launch of a series of interactive travel training videos, created through a partnership between YVR, PAFN and AIDE Canada.
They combined their expertise to develop a video series that simulates the travel experience from the curb to cloud. These on-demand videos enable individuals to familiarise themselves with various travel processes, empowering them to approach real travel situations with confidence.
“YVR is a diverse global hub, and we remain committed to meeting the highest standards of accessibility and inclusion,” said Tamara Vrooman, President and CEO, Vancouver International Airport. “A little bit of planning ahead can make all the difference to a travel journey. Through our partnership with PAFN and AIDE Canada, YVR is proud to offer a valuable resource to neurodiverse individuals and others, enabling anyone who may feel anxious about the experience to prepare for air travel with confidence.”
The three-part series, developed with the participation of key members of the airport ecosystem, covers important travel processes including check-in, security screening procedures, aircraft boarding, and clearing customs after an international trip. Designed to provide practical guidance, the interactive tool in the videos allows users to navigate typical airport scenarios, interact with personnel, and observe the outcomes of their choices, fostering self-assurance for real-life travel situations.
“We are delighted to support neurodiverse communities by introducing the wonder of travel and what they can expect through these interactive travel training videos,” said Christianna Scott, Director – Diversity, Equity and Inclusion, Air Canada. “By seeing an Air Canada aircraft and staff in these videos, and together with our adoption and recognition of the Hidden Disabilities Sunflower program, we hope neurodiverse people and their families can develop the confidence to take a trip soon.”
In addition to supporting the training video series, YVR is providing comprehensive neurodiverse inclusion training to its employees, from frontline workers to staff in a range of areas, including Fire and Rescue personnel. These training programs focus on best practices for communication and support to those in the neurodiverse community, ensuring a welcoming, safe, and supportive journey for all passengers.
