Airline ancilliary revenue news | Future Travel Experience

REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

Ancillary News

Singapore Airlines unveils all-new KrisShop

Eurowings to offer taxi booking service via app

Startup Spotlight: SeeVoov – winner of the FTE Ancillary Startup Competition

Exclusive: Budapest/FTE BARTA trials indicate $1 billion benefit

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Behind the scenes of Ryanair Labs’ customer experience plans – CRM, wearables, IFEC and ‘real personalisation’

John Hurley, Head of Ryanair Labs, reveals which technologies the LCC is exploring and how it plans to improve the passenger experience and increase revenues.

Pre-travel // Apr 2016

Lufthansa passengers offered pre-flight shopping and free e-journal downloads

Lufthansa’s passengers can now download digital newspapers and magazines and reserve items to purchase on board before they even start their journey.

Airport, Personalisation // Jan 2016

BA extends food pre-ordering service to five medium-haul routes

Premium passengers flying from Heathrow to Beirut, Cairo, Baku, Tel Aviv and Amman can now make use of the complimentary food pre-ordering service.

In-flight, Personalisation, Pre-travel // Jan 2016

BA teams up with Skyscanner to offer NDC-based seat upgrades

British Airways is trialling the sale of seat upgrades using the New Distribution Capability (NDC) standard via the Skyscanner meta-search engine.

Pre-travel // Nov 2015

Airlines presented with a new world of onboard retail opportunities – but will they be brave enough to take the plunge?

FTE recently attended the TFWA Inflight Focus Workshop to gauge the extent to which the inflight retail sector is responding to technology-enabled change.

In-flight // Nov 2015

Spring Airlines partners with GuestLogix to enhance onboard retail performance

In-flight // Sep 2015

Munich Airport trials self-service shopping concept in baggage reclaim hall

Post-travel // Sep 2015

Gatwick passengers offered pre-flight movie downloads

Airport, Initiatives // Aug 2015

Nine US airports introduce movie download kiosks

Airport // Jul 2015

5 ways for airlines to boost in-flight ancillary revenues

Find out how seatback self-service, in-flight concierges, commercial partnerships and smartwatch-based sales can help to increase in-flight sales.

In-flight // Jul 2015

Monarch Airlines to offer onboard ordering via Apple Watch app

Monarch Airlines will launch an Apple Watch app that allows passengers to order food, drinks and duty free products via their smartwatch while onboard.

In-flight // Jun 2015

Finnair empowers crew with tablet-based onboard retail solution ahead of Wi-Fi rollout

Finnair has equipped its flight attendants with tablets, which can be used to process onboard F&B and retail purchases and payments.

In-flight, Personalisation // Apr 2015

Future Travel Experience Asia EXPO

12-13 November 2019, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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FUTURE TRAVEL EXPERIENCE EMEA

3 - 4 June 2020

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Future Travel Experience Ancillary

03 - 04 June 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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Future Travel Experience Global

1-2 September 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Journey comparison screens simplify onward travel options for Heathrow passengers

The digital smart screens in the baggage reclaim hall include a “journey comparison generator”, which displays the various onward travel options.

Airport, Immigration & Arrivals // Apr 2015

Latest onboard retail solutions highlight end-to-end possibilities

Ranging from digital merchandising platforms to Near Field Communication-enabled payment solutions, FTE looks at the latest onboard retail solutions.

In-flight, Personalisation // Apr 2015

JetBlue becomes first airline to accept Apple Pay

JetBlue Airways has started the roll out of Apple Pay, which allows passengers to pay for onboard products via their iPhone 6, iPhone 6 Plus or Apple Watch.

In-flight // Feb 2015

GuestLogix CEO: Airlines are still a long way away from taking advantage of personalisation to boost onboard ancillary revenues

Brett Proud, President & CEO of GuestLogix, discusses onboard merchandising, NFC, personalisation, data protection and the commercial relevance of BYOD.

In-flight, Personalisation // Nov 2014

New technology and personalisation vital to boosting in-flight ancillary revenues

Cathay Pacific and Tourvest Inflight Retail Services offer their thoughts on how technology, personalisation and staff training can help boost in-flight sales.

In-flight // Nov 2014

Thai AirAsia X launches onboard Sky Ticket service

Thai AirAsia X has partnered with a selection of companies to enable passengers to buy tickets for onward travel and tourist attractions while onboard.

In-flight, Post-travel // Nov 2014

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Ancillary News

Singapore Airlines unveils all-new KrisShop

Eurowings to offer taxi booking service via app

Startup Spotlight: SeeVoov – winner of the FTE Ancillary Startup Competition

Exclusive: Budapest/FTE BARTA trials indicate $1 billion benefit

Subscribe to our newsletter

Behind the scenes of Ryanair Labs’ customer experience plans – CRM, wearables, IFEC and ‘real personalisation’

Lufthansa passengers offered pre-flight shopping and free e-journal downloads

BA extends food pre-ordering service to five medium-haul routes

BA teams up with Skyscanner to offer NDC-based seat upgrades

Airlines presented with a new world of onboard retail opportunities – but will they be brave enough to take the plunge?

Spring Airlines partners with GuestLogix to enhance onboard retail performance

Munich Airport trials self-service shopping concept in baggage reclaim hall

Gatwick passengers offered pre-flight movie downloads

Nine US airports introduce movie download kiosks

5 ways for airlines to boost in-flight ancillary revenues

Monarch Airlines to offer onboard ordering via Apple Watch app

Finnair empowers crew with tablet-based onboard retail solution ahead of Wi-Fi rollout

Future Travel Experience Asia EXPO

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

Journey comparison screens simplify onward travel options for Heathrow passengers

Latest onboard retail solutions highlight end-to-end possibilities

JetBlue becomes first airline to accept Apple Pay

GuestLogix CEO: Airlines are still a long way away from taking advantage of personalisation to boost onboard ancillary revenues

New technology and personalisation vital to boosting in-flight ancillary revenues

Thai AirAsia X launches onboard Sky Ticket service

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