Redefining the end-to-end passenger experience | Independent news and events
The so-called “Digiboo Zones” allow passengers to browse and download movies and TV shows to their personal electronic devices ahead of departure.
Find out how seatback self-service, in-flight concierges, commercial partnerships and smartwatch-based sales can help to increase in-flight sales.
Monarch Airlines will launch an Apple Watch app that allows passengers to order food, drinks and duty free products via their smartwatch while onboard.
Finnair has equipped its flight attendants with tablets, which can be used to process onboard F&B and retail purchases and payments.
The digital smart screens in the baggage reclaim hall include a “journey comparison generator”, which displays the various onward travel options.
Thai AirAsia X has partnered with a selection of companies to enable passengers to buy tickets for onward travel and tourist attractions while onboard.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
FTE takes a look at the benefits of leveraging Big Data for airlines, and explores how the likes of Delta, Boxever and GuestLogix think it can improve the passenger experience.
Istanbul Congress Center - ICC, Istanbul
19 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
19 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Delta Air Lines cabin crew will be equipped with Nokia Lumia 1520 phablets, which will replace the smaller Lumia 820 devices currently used onboard.
GuestLogix has signed an agreement with Global Eagle Entertainment, which will allow passengers to book onward travel tickets and destination-based activities while onboard.
Passengers booking a flight with Aeromexico can pay an extra $15 for the new Concierge Service, which offers bespoke information on the flight, destination, entertainment options and more.
Lufthansa Systems’ BoardConnect is now available as an app for Windows 8 devices, allowing passengers to watch movies, order food and shop using their own device.
Malaysia Airlines has launched an innovative Facebook platform that allows passengers to book and check-in for their flight via the social media website.
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