REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

Ancillary News

Seattle-Tacoma plans major duty free expansion to enhance airport shopping experience

Vilnius Airport enhances passenger experience with eight new food & beverage outlets

JFK Terminal 5 welcomes Shake Shack opening as part of $100 million customer experience refresh

How Nice Airport is blending personalisation, experiential retail and omnichannel innovation

Inside Schiphol’s strategy to put passenger experience and innovation at the heart of commercial success

Heathrow expands T5 luxury retail offer with new stores and exclusive passenger experiences

Delhi’s Noida International Airport – the digital commercial experience at the world’s newest capital city airport

Italian duty free gin from J.Rose with embedded NFC for personalisation

SEA selects new dining and retail concepts to enhance passenger experience

Aberdeen International Airport unveils next phase of £2.5m passenger experience transformation

Heathrow and Avolta relaunch Redefine Your Beauty campaign with immersive passenger experiences

JFKIAT and SSP America expand JFK Terminal 4 commercial transformation with Hunt & Fish Club

Latest onboard retail solutions highlight end-to-end possibilities

Ranging from digital merchandising platforms to Near Field Communication-enabled payment solutions, FTE looks at the latest onboard retail solutions.

In-flight, Personalisation // Apr 2015

JetBlue becomes first airline to accept Apple Pay

JetBlue Airways has started the roll out of Apple Pay, which allows passengers to pay for onboard products via their iPhone 6, iPhone 6 Plus or Apple Watch.

In-flight // Feb 2015

GuestLogix CEO: Airlines are still a long way away from taking advantage of personalisation to boost onboard ancillary revenues

Brett Proud, President & CEO of GuestLogix, discusses onboard merchandising, NFC, personalisation, data protection and the commercial relevance of BYOD.

In-flight, Personalisation // Nov 2014

New technology and personalisation vital to boosting in-flight ancillary revenues

Cathay Pacific and Tourvest Inflight Retail Services offer their thoughts on how technology, personalisation and staff training can help boost in-flight sales.

In-flight // Nov 2014

Thai AirAsia X launches onboard Sky Ticket service

Thai AirAsia X has partnered with a selection of companies to enable passengers to buy tickets for onward travel and tourist attractions while onboard.

In-flight, Post-travel // Nov 2014

JetBlue to use iPad Minis and in-flight service app to personalise onboard experience

Crew Empowerment, In-flight, Personalisation // Aug 2014

How airlines can get the most from Big Data to improve the passenger experience and increase ancillary revenues

In-flight, Post-travel // May 2014

Delta to replace Lumia 820s with Nokia ‘phablets’ for in-flight ancillary sales

Crew Empowerment, In-flight // Apr 2014

GuestLogix and Global Eagle partner to simplify post-travel experience

In-flight, Post-travel // Mar 2014

Aeromexico launches end-to-end Concierge Service

Passengers booking a flight with Aeromexico can pay an extra $15 for the new Concierge Service, which offers bespoke information on the flight, destination, entertainment options and more.

Post-travel, Pre-travel, Pre-travel // Feb 2014

Microsoft and Lufthansa Systems team up to develop BoardConnect IFE and shopping app for Windows 8

Lufthansa Systems’ BoardConnect is now available as an app for Windows 8 devices, allowing passengers to watch movies, order food and shop using their own device.

IFE, In-flight // Feb 2014

Malaysia Airlines launches Facebook ticket sales and check-in

Malaysia Airlines has launched an innovative Facebook platform that allows passengers to book and check-in for their flight via the social media website.

Initiatives, Pre-travel // Mar 2011

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