Passengers flying from Brussels South Charleroi Airport can browse more than 5,000 products online and opt to have them delivered to their home.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Passengers flying from Brussels South Charleroi Airport can browse more than 5,000 products online and opt to have them delivered to their home.
Fraport and Gebr. Heinemann have agreed to establish a joint venture that will run a total of 27 duty free and travel retail stores at Frankfurt Airport.
FTE readers can download an outstanding presentation from Steven Greenway, Deputy CEO, U-FLY Alliance, focused on “Passenger Experience 2025 Asia”.
British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.
AirAsia Group CEO Tony Fernandes has revealed plans to turn AirAsia into a fully fledged “digital airline” to increase ancillary revenues.
Visa has launched a new programme for its cardholders, which provides them with exclusive discounts for airport services.
Seatfrog has announced that it is partnering with Amadeus Next, as they aim to bring the auction bidding service to travellers.
Ten years after the launch of Future Travel Experience, we are working harder than ever to inform and inspire industry collaboration and co-creation.
John Hurley, Head of Ryanair Labs, reveals which technologies the LCC is exploring and how it plans to improve the passenger experience and increase revenues.
Lufthansa’s passengers can now download digital newspapers and magazines and reserve items to purchase on board before they even start their journey.
Premium passengers flying from Heathrow to Beirut, Cairo, Baku, Tel Aviv and Amman can now make use of the complimentary food pre-ordering service.
British Airways is trialling the sale of seat upgrades using the New Distribution Capability (NDC) standard via the Skyscanner meta-search engine.
FTE recently attended the TFWA Inflight Focus Workshop to gauge the extent to which the inflight retail sector is responding to technology-enabled change.
Spring Airlines has teamed up with GuestLogix to enable its flight attendants to accept onboard payment for ancillary items via handheld point-of-sale devices.
A new grocery shopping concept called “emmasbox” is currently being trialled in the baggage reclaim area at Munich Airport’s Terminal 2.
Passengers flying from Gatwick Airport’s South Terminal will be able to download a selection of movies to their smartphones and tablets ahead of departure.
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