Speakers from Singapore Airlines, Incheon International Airport and 3Sixty Duty Free explore the future of airport retail in a technology-led world.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Speakers from Singapore Airlines, Incheon International Airport and 3Sixty Duty Free explore the future of airport retail in a technology-led world.
Lufthansa has earned certification for ONE Order, which is the IATA initiative to modernise its member airlines’ flight booking and accounting processes.
Travellers flying from Los Angeles International Airport can now pre-order food and shop online ahead of their trip via the airport’s digital channels.
Airlines across the world earned approximately $28.1 billion in revenue from baggage fees in 2018, according to a report by IdeaWorksCompany and CarTrawler.
Through NDC and other initiatives, Amadeus will support Finnair’s strategy to increase ancillary sales and enrich the shopping experience.
Eurowings customers will now be able to book tickets for travel with mobility provider FlixBus directly through the airline’s app.
The reciprocal programme aims to create a more rewarding end-to-end experience for elite members of American Airlines and Hyatt loyalty programmes.
Czech Airlines has chosen to implement Planitas PasRM, which will help it to maximise revenue on every flight in its schedule.
Airbnb has appointed aviation expert Fred Reid as Global Head of Transportation, signifying the company’s plans to expand into the sector.
The updates to the website and app are aimed at delivering a more seamless, user-friendly experience, from booking to online shopping and customer support.
To learn more about the opportunities provided by IATA Pay and Open Banking, FTE spoke to Javier Orejas, Head of Banking Department, EMEA and Americas, IATA.
The app has been enhanced to offer United MileagePlus members the opportunity to earn award miles for everyday purchases.
Startup SkyBuys allows passengers at Sydney Airport to pre-order goods, save items to a wish list, monitor deals, and receive their ordered items at the airport.
Integrating Raleigh & Drake’s platform into Panasonic’s NEXT IFE platform will enable passengers to book experiences such as tours and activities in-flight.
Hawaiian Airlines has announced the expansion of its Business Class auction upgrade services, Bid Up, to flights operating between Hawaii and Japan and South Korea.
The Qantas Distribution Platform is part of Qantas’ plans to enhance the airline retailing, booking and servicing capabilities for its trade partners.
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