The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
The new digital platform, developed by gategroup, will offer easyJet customers a convenient way to access inflight retail services from their own mobile devices.
Wizz Air has launched mobility platform WIZZ RIDE in partnership with CarTrawler, offering travellers a range of travel options through its mobile app.
Philadelphia International Airport is now offering contactless meal ordering and delivery service for passengers, in collaboration with Grab and AtYourGate.
The airport has partnered with Grab and 3Sixty Duty Free to allow passengers to pre-order travel retail products for collection in store or delivery to gate.
The ready-made meals vending machine will be available to passengers, while in-terminal food & beverage outlets remain closed due to the COVID-19 pandemic.
FTE discusses the impact of COVID-19 on non-aeronautical revenue and how future-proof this model is with Jayne Wear, Head of Omnichannel, Auckland Airport.
Malaysia Airports has launched a new e-commerce platform, shopMYairports, which allows customers to purchase products online and have them delivered to their homes.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Vistara Upgrades, launched in partnership with Plusgrade, enables passengers to upgrade their seats through an online portal.
The partnership between the two companies will provide travellers with access to a more extensive multi-product selection, greater convenience and benefits.
FTE looks at how the likes of Singapore Airlines, Malaysia Airlines and AirAsia are tapping into new digital revenue streams and partnerships.
The new partnership will see Trip.com Group and AirAsia.com collaborate on a range of end-to-end product offering across both digital platforms.
Etihad Guest has launched a new mobile app which allows UAE-based members to spend their miles at selected malls in Abu Dhabi and Al Ain.
In our recent FTE APEX Ancillary Virtual Event, Virgin Atlantic, easyJet and Heathrow Airport shared insights into evolving their commercial approaches.
American Airlines, Cebu Pacific and Jetstar Group share strategies for restoring demand for air travel by providing greater flexibility to passengers.
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