FTE discusses the impact of COVID-19 on non-aeronautical revenue and how future-proof this model is with Jayne Wear, Head of Omnichannel, Auckland Airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE discusses the impact of COVID-19 on non-aeronautical revenue and how future-proof this model is with Jayne Wear, Head of Omnichannel, Auckland Airport.
Malaysia Airports has launched a new e-commerce platform, shopMYairports, which allows customers to purchase products online and have them delivered to their homes.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Vistara Upgrades, launched in partnership with Plusgrade, enables passengers to upgrade their seats through an online portal.
The partnership between the two companies will provide travellers with access to a more extensive multi-product selection, greater convenience and benefits.
American Airlines, Cebu Pacific and Jetstar Group share strategies for restoring demand for air travel by providing greater flexibility to passengers.
Here we highlight a selection of some of the most exciting ancillary vendors which could help airlines and airports evolve their commercial approaches.
Dubai Duty Free has launched concierge and click & collect services, as it gradually re-opens shops in Concourse B at Dubai International Airport.
Passengers travelling on airBaltic from July will be able to select Green, Green Plus, Green Classic or Business class tickets tailored to their needs.
Seattle-Tacoma International Airport is gearing up for a gradual reopening, by introducing new technologies for sanitisation and contactless ordering.
British Airways has announced new initiatives which will accelerate the benefits available to customers who book through NDC enabled travel agents.
Los Angeles World Airports has partnered with Fly with Breeze to pilot an on-demand food service programme, using the concept of a ‘ghost kitchen’.
The 170sqm Food Village combines the best of design, brands and engagement to bring what is described as the “food court of the future” to Dubai Airport.
Munich Airport has become the first location in Europe to offer this cashless payment process for customers, creating a convenient digital shopping experience.
Moscow Domodedovo Airport has launched a new online shopping platform in partnership with MyDutyFree, to allow passengers to pre-order duty free products.
The new programme will allow KrisFlyer members and Mastercard holders to use their miles on specially curated activities and events.
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