VINCI Airports enhances CX with new off-airport baggage services

VINCI Airports is expanding baggage-free travel options, with passengers at Edinburgh and Budapest able to check-in luggage away from the terminal and enjoy a smoother journey to the airport.

Summary:

VINCI Airports is expanding off-airport baggage services across its network, enabling passengers at Edinburgh and Budapest airports to check-in luggage before reaching the terminal.
At Edinburgh Airport, Lufthansa and easyJet passengers can arrange home, office or hotel baggage collection and head directly to security after arriving at the airport.
Budapest Airport passengers can use the AirportHUB Bag Free HUB in central Budapest to check in baggage before travelling to the airport, reducing queues and enabling a more seamless journey.

VINCI Airports – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is supporting passenger experience improvements within its network by offering luggage collection before getting to the airport. Edinburgh and Budapest airports, which joined the VINCI Airports network in 2024, are offering a new service designed to make passengers’ journey smoother.

Lufthansa and easyJet passengers travelling through Edinburgh Airport can now check-in their luggage from home thanks to a new service that allows customers to have their bags collected from their home, office or hotel and checked in ahead of their flight, meaning they can head straight to security. easyJet offers a similar luggage collection, delivery and door-to-flight service with Airportr (an exhibitor at FTE Global, Dallas, Texas, 8 to 10 September 2026) at London Gatwick, also part of the VINCI Airports network, allowing passengers to travel to the airport baggage-free before collecting their luggage at their destination.

Meanwhile, thanks to the AirportHUB Bag Free HUB service, an official partner of Budapest Airport, passengers can now check-in their baggage for a fee at the store located in downtown Budapest. Thanks to this service, passengers with a valid boarding pass featuring a barcode or QR code can enjoy their last few hours of sightseeing without their baggage, reach the airport more conveniently and avoid the queues associated with checking in baggage at the terminal, allowing them to proceed directly to security screening upon arrival. The service is available to passengers on flights departing between 12:00 and midnight, and baggage must be checked in at least four hours before the departure of the flight. Additional requirements are completing online check-in and checking in baggage that meets the airline’s size, weight and shape regulations.

The process is similar to the self-service baggage check-in commonly found at airports: passengers can print their bag tags onsite, attach them to their suitcases and then hand over their hold baggage to store staff. An instructional video guides passengers through the process, and AirportHUB staff are also on hand to assist.

Budapest Airport and its partner also ensure the secure handling of baggage; checked in baggage is transported to the airport by a contracted partner in a locked vehicle with a secure cargo compartment, under continuous supervision. Baggage is screened at the terminal and handled in the same way as all other hold baggage.

Downtown baggage drop-off is currently available to Wizz Air passengers who have a boarding pass with a barcode or QR code. Budapest Airport and its partners are working to expand the service.