Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.
The two parties are co-developing a “CrewTab” solution, which is being designed to enhance in-flight service delivery and increase personalisation.
IBM and United Airlines have announced a collaboration to deliver a suite of enterprise iOS apps to empower the carrier’s front-line employees.
FTE speaks to Alaska Airlines’ Matthew Coder about how the airline is empowering crew members with mobile apps. Staff are able to access information in-flight, which can improve passenger experience.
Boeing has announced that it is using its new vCabin tool to test a range of interactive technologies that could revolutionise the aircraft cabin.
As Q1 2015 comes to an end, FTE explores how crew empowerment, cabin ambience and non-premium investments are impacting the passenger experience.
GuestLogix has announced that its Transaction Processing Engine will enable the acceptance of onboard payment by Bitcoin and other virtual currencies.
Next month, Dutch low-cost carrier Transavia will introduce the tablet-based Connected Crew solution and install an AirFi Box on each of its aircraft.
7-9 June 2022, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
7-9 June 2022, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-10 Nov 2022, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
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6-9 Sep 2022, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Singapore Airlines has teamed up with TCS to introduce a mobile solution, which will offer benefits in terms of efficiency and passenger experience.
Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.
Etihad Airways has put 13 crew members through a specially tailored training course with The Savoy Hotel as part of their preparations to become ‘flying butlers’.
FTE looks at how Spring Airlines and Iberia have already made use of Google Glass in-flight, and speaks to Vuzix and SITA about how airlines can make the most of wearable tech.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
Chinese low-cost carrier Spring Airlines has become the first airline to equip its flight attendants with Google Glass to help improve onboard customer service.
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