FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience.
FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience.
Lufthansa will provide its 20,000 flight attendants with iPad minis, as part of a major digital transformation programme.
Flight attendants are using handheld devices and big data to provide the most loyal customers with a more personalised onboard experience.
Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Bringing together aviation and robotics industry professionals for a three-day interdisciplinary series of conference sessions, workshops, robotics innovation tours, and networking opportunities with the primary goal of solving aviation business and operational challenges with robotics solutions.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: This high-level three-day event in the heart of Dublin, focused on customer-centric innovation, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>The two parties are co-developing a “CrewTab” solution, which is being designed to enhance in-flight service delivery and increase personalisation.
Allison Ausband, Delta’s SVP of In-Flight Service, explains how the tablet-based Guest Service Tool will help flight attendants personalise the onboard experience.
Global Eagle Entertainment (GEE) has announced the acquisition of masFlight and navAero, which will enable the company to better leverage big data and analytics.
The game-based training will allow Emirates’ cabin crew to learn about and experience the pressure of real-world challenges in a safe, virtual environment.
As Q1 2015 comes to an end, FTE explores how crew empowerment, cabin ambience and non-premium investments are impacting the passenger experience.
GuestLogix has announced that its Transaction Processing Engine will enable the acceptance of onboard payment by Bitcoin and other virtual currencies.
Next month, Dutch low-cost carrier Transavia will introduce the tablet-based Connected Crew solution and install an AirFi Box on each of its aircraft.
Singapore Airlines has teamed up with TCS to introduce a mobile solution, which will offer benefits in terms of efficiency and passenger experience.
Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.
Etihad Airways has put 13 crew members through a specially tailored training course with The Savoy Hotel as part of their preparations to become ‘flying butlers’.
FTE looks at how Spring Airlines and Iberia have already made use of Google Glass in-flight, and speaks to Vuzix and SITA about how airlines can make the most of wearable tech.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
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