REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air New Zealand has appointed Michelin-starred chef Josh Emett as its new Culinary Ambassador, introducing signature dishes that showcase New Zealand ingredients and elevate the premium dining experience on long‑haul flights from October 2026.
Pegasus Innovation Lab has partnered with Overwatch AI as a strategic investor and design partner, deploying an AI-powered platform that helps pilots, cabin crew and operations teams access critical information and make faster decisions.
Etihad Guest has launched a new frequent flyer partnership with Bangkok Airways’ FlyerBonus programme, giving members of both airlines expanded opportunities to redeem rewards and access more destinations across Asia and beyond.
Jetstar has selected Viasat AMARA for its upgraded 787 fleet, bringing fast, reliable multi‑orbit‑ready inflight connectivity to 11 aircraft as part of its cabin modernisation programme for long‑haul routes.
Hainan Airlines will equip its new A321neo fleet with the 4K RAVE Ultra IFE system, expanding its partnership with RAVE Aerospace and bringing premium ultra‑high‑definition entertainment to long‑range narrowbody operations.
Austrian Airlines has partnered with Spafax to digitally transform its inflight and lounge media, enhancing passenger experience while unlocking new ancillary revenue through premium, high‑attention environments.
Fiji Airways has launched FlyWell, a wellness programme offering science‑backed products and experiences onboard and in its Premier Lounge at Nadi International Airport to enhance passenger and crew wellbeing.
American Airlines is introducing U.S. Soccer-themed amenity kits across premium cabins this summer, celebrating the FIFA World Cup 2026 with matchday-ready design and travel-focused skincare.
EVA Air is upgrading its inflight experience with Panasonic Avionics’ Arc 3D map platform, introducing immersive flight visuals and a new family-focused ‘Young Explorers’ dinosaur mode.
Delta Air Lines is refreshing its Delta One Missoni amenity kits with five seasonal colourways and an upgraded Grown Alchemist skincare routine, elevating inflight self-care and collectability.
Tigerair Taiwan is introducing its first inflight entertainment offering in partnership with Stellar Entertainment, across its Airbus A320 fleet, as the airline takes its passenger experience to the next level.
airBaltic is introducing a new ticket fare, Economy MINI, an entry-level option for customers travelling with only a personal item. The new fare is available for purchase exclusively through the airline’s sales channels.
Etihad Airways is rolling out a new collectable Business Class Destination Collection featuring 14 city-inspired amenity kits, alongside a first-of-its-kind skincare partnership with LANEIGE.
Find out more about the shortlisted airlines, airports and vendors competing head-to-head in the FTE Innovate Awards, which will be at the epicentre of the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events (Dublin, 9-11 June).
Lufthansa has unveiled FOX, its Future Onboard Experience, across all long-haul cabins, backed by a €70m investment in personalisation, comfort and signature moments to elevate passenger experience and service consistency.
Porter Airlines has partnered with HTS (Hopper Technology Solutions) to launch Disruption Assistance, an optional add-on delivering real-time rebooking, cross-airline flexibility and refunds, enhancing CX while driving efficiency.
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