REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Nicole Huang, SVP Fleet Experience, Virgin Voyages, shares her perspectives on using AI to remove friction, creating more meaningful human connections, and what aviation can learn from the hospitality industry.
Find out more about the finalists pitching in the FTE Global Moonshot Competition, which will be at the epicentre of the 20th anniversary edition of FTE Global in Dallas, Texas, on 8 to 10 September 2026.
American Airlines is refreshing its complimentary Main Cabin snacks with a wider selection of sweet and savoury options, using customer feedback and testing to enhance the inflight passenger experience.
Qantas has unveiled new lie-flat Business Suites for its A321XLR fleet, bringing enhanced privacy, connectivity and comfort to single-aisle aircraft operating longer domestic and international routes.
Air Canada has introduced a new mobility aid travel policy designed to make flying more predictable and accessible, giving customers greater flexibility when travelling with mobility aids and adaptive sports equipment.
Eurowings is rolling out its Premium BIZ Seat across its A320neo fleet, replacing seat density with more space, privacy and premium service following strong passenger feedback from its Dubai trial.
oneworld’s Chris Gilliland, Director of Airport Experience, and Jaron Millner, Senior Director, Digital and Innovation, discuss breaking down technology silos, strengthening collaboration between airports and airlines, and more.
American Airlines is transforming its narrowbody fleet with seatback entertainment at every seat and significantly more premium seating, combining 4K screens, connectivity and refreshed interiors to enhance CX.
Lufthansa Group has launched free high-speed Starlink WiFi, with an ambitious rollout planned across around 850 aircraft by 2029 to deliver a consistent, high-quality connectivity experience across its airlines and travel classes.
Delta has made its AI-powered Concierge available to all SkyMiles Members, giving personalised support in the app for disruptions, cancellations, baggage and account needs while keeping Delta people at the centre.
Discover Airlines and Spafax have launched an AI-powered storytelling platform that puts children at the heart of personalised travel stories, extending the family experience from home through the airport, cabin and more.
WestJet has completed the transformation of its remaining all-economy aircraft, creating a more consistent onboard experience with enhanced seating, connectivity, charging and amenities across its reconfigured narrowbody fleet.
The winners of the FTE Global Airline and Airport Operators Pioneer Awards 2026 will be announced at a special presentation ceremony during FTE Global, taking place in Dallas, Texas, on 8 to 10 September.
LATAM has unveiled the cabin design of its new Embraer E195-E2 fleet, featuring upgraded seating, Premium Economy, satellite connectivity and enhanced entertainment options to deliver a more comfortable CX.
Allegiant is enhancing its customer experience offering with complimentary inflight beverages and the introduction of Allegiant First, a new premium seating product designed to provide more comfort, choice and flexibility.
Riyadh Air has partnered with Disney to launch bespoke children’s amenity kits featuring Mickey & Friends, alongside Disney+ entertainment and themed meal service to enhance the onboard family travel experience.
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