REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Alaska Airlines and Hawaiian Airlines launch a unified mobile app, letting travellers manage bookings, check-in, and travel updates in one streamlined platform. The app preserves airline branding while enhancing overall passenger experience.
Air New Zealand tests a digital identity solution that lets travellers share verified passport information via the app and Apple Wallet. Biometric verification reduces repeated checks, creating a smoother, secure journey from check-in to arrival.
TAP Air Portugal introduces Economy Prime, a long-haul cabin offering more space, privacy, and premium services within the Economy segment. It includes priority boarding, upgraded meals, and flexible benefits.
Jetstar debuts its first revamped 787 Dreamliner with upgraded Business and Economy cabins, and onboard WiFi. The refit doubles Business seats, adds new RECARO Economy seats, and enables flights up to 16 hours.
Tigerair Taiwan launches its first wireless inflight entertainment on 17 A320s with Bluebox Wow. Passengers can stream movies, TV, and regional content, with future retail features set to boost convenience and revenue.
Air Transat has transformed its payment operations with DLX Pay, leveraging intelligent retries, real-time insights and rapid PSP onboarding to boost conversion, recover lost revenue and enhance operational efficiency.
United Airlines has unveiled United Relax Row, a first-in-North-America Economy seat that converts into a couch with extra comfort, custom bedding, and family-friendly amenities, set to roll out on long-haul flights by 2027.
British Airways teams up with Audible to deliver over 250 hours of free audiobooks and podcasts onboard long-haul flights, spotlighting British talent and enriching the passenger inflight entertainment experience.
SAS is collaborating with 3 to deliver free Starlink WiFi to EuroBonus members, enhancing passenger connectivity and operational efficiency, while laying the groundwork for future digital travel services.
American Airlines marks 100 years with limited-edition centennial amenity kits, premium pyjamas, and updated slippers. Each kit tells a unique era of the airline’s story, elevating the onboard experience for today’s travellers.
airBaltic is the first Starlink-connected airline to bring a global inflight shopping mall onboard. AirMall offers 20,000+ brands, personalised picks, loyalty rewards, and delivery – all through the Skynet WiFi portal.
Wizz Air, Immfly and gateretail have unveiled a unified digital cabin ecosystem, combining onboard retail, passenger connectivity, and operational data. The integration enhances service efficiency and personalisation.
Turkish Airlines is partnering with Anuvu to boost inflight connectivity, using its AI-powered Dedicated Space technology. The upgrade promises a nine-fold increase in throughput, faster upload speeds, and lower latency.
As Future Travel Experience celebrates its 20th anniversary, our Founder Daniel Coleman shares a personal and significant update, marking both the end of an era and the beginning of an exciting new chapter.
American Airlines is enhancing its digital platform with real-time delay and cancellation explanations, giving passengers greater transparency, control and access to self-service tools during travel disruption.
SAS is rolling out Starlink-powered high-speed WiFi across its fleet, offering EuroBonus members free, gate-to-gate connectivity and marking a major step forward in the airline’s digital inflight experience.
Get Future Travel Experience news & updates sent to your inbox
