REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Fiji Airways has launched FlyWell, a wellness programme offering science‑backed products and experiences onboard and in its Premier Lounge at Nadi International Airport to enhance passenger and crew wellbeing.
American Airlines is introducing U.S. Soccer-themed amenity kits across premium cabins this summer, celebrating the FIFA World Cup 2026 with matchday-ready design and travel-focused skincare.
EVA Air is upgrading its inflight experience with Panasonic Avionics’ Arc 3D map platform, introducing immersive flight visuals and a new family-focused ‘Young Explorers’ dinosaur mode.
Delta Air Lines is refreshing its Delta One Missoni amenity kits with five seasonal colourways and an upgraded Grown Alchemist skincare routine, elevating inflight self-care and collectability.
Tigerair Taiwan is introducing its first inflight entertainment offering in partnership with Stellar Entertainment, across its Airbus A320 fleet, as the airline takes its passenger experience to the next level.
Porter Airlines has partnered with HTS (Hopper Technology Solutions) to launch Disruption Assistance, an optional add-on delivering real-time rebooking, cross-airline flexibility and refunds, enhancing CX while driving efficiency.
American Airlines has redesigned its mobile app as a smarter travel companion, combining innovation and customer-centric features to streamline trip management, improve flexibility, and enhance the overall passenger experience.
Emirates is equipping its A380 fleet with Starlink WiFi, delivering ultra-fast, seamless connectivity across all cabins and enabling streaming, gaming, and work onboard, complementing ongoing cabin upgrades and enhanced CX.
United Airlines has introduced a dedicated Peacock inflight channel, giving passengers access to fan-favourite series and originals on seatback screens and personal devices, expanding the airline’s premium IFE options.
Air France is upgrading its Premium cabin with a new culinary experience by Michelin-starred chef Frédéric Simonin, alongside enhanced recliner seats, comfort amenities, and 4K touchscreens for an elevated long-haul journey.
Wizz Air has partnered with HTS to introduce Disruption Assistance, a proactive rebooking solution that enhances passenger flexibility, boosts ancillary revenue, and improves CX during day-of-travel disruptions.
Air Macau is advancing its Modern Airline Retailing strategy with Datalex’s Stellex Offer Shopping & Pricing Engine, unlocking new revenue opportunities, enhancing digital customer engagement.
The winners of the FTE World Airline Ancillary and FTE World Airport Retailing Awards 2026 will be announced during an awards ceremony on 10 June at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events.
Virgin Atlantic begins rolling out Starlink WiFi, offering free high-speed connectivity on A350s from May, enabling passengers to stream, work, and stay connected, with full fleet coverage expected by 2027.
Southwest Airlines teams up with Siete Foods to bring Mini Grain Free Mexican Wedding Cookies to Extra Leg Room passengers, offering a tasty, gluten-free, dairy-free snack and enhancing the onboard experience.
Alaska Airlines and Hawaiian Airlines have transitioned to a shared passenger service system, unifying bookings, apps, loyalty programmes, and airport check-in to deliver a seamless, self-service-enabled CX.
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