REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Star Alliance has opened a new Star Connection Centre at Los Angeles International Airport, using proactive monitoring and dedicated teams to streamline tight connections and deliver a more seamless multi-airline journey.
British Airways has launched its first Starlink-equipped aircraft, offering free high-speed WiFi for streaming and work, as part of a wider £7 billion investment to transform connectivity and the overall customer experience.
airBaltic has launched Skynet, a Starlink-powered digital platform that brings real-time flight information, onboard services, shopping and personalised offers to passengers’ devices, enhancing the inflight experience.
Lufthansa is elevating long-haul travel with its Future Onboard Experience (FOX), launching with First Class in 2026 and featuring a new partnership with BABOR to deliver premium, personalised inflight skincare and comfort.
Vueling is enhancing the inflight experience with a free onboard entertainment portal powered by Viasat, offering movies, series, a real-time 3D map and onboard shopping via personal devices, with no WiFi required.
Air Canada has introduced the first refreshed Boeing 737 MAX 8 at Air Canada Rouge, featuring seatback entertainment, reclining seats and fast, free WiFi as part of a broader cabin renewal and fleet modernisation.
SAS is introducing Share Item Location in Find Hub, offering travellers real-time location sharing for their tagged items. This innovative feature provides travellers with more control and accelerates baggage recovery.
Virgin Atlantic has launched a new mobile app that centralises bookings, boarding, real-time notifications and AI-powered support, helping travellers manage every step of their journey while tracking Flying Club rewards.
American Airlines has become the first U.S. carrier to integrate boarding passes with Samsung Wallet, enabling passengers to receive real-time flight updates and travel information directly in their digital wallet.
Hawaiian Airlines has appointed Dell Valdez as executive chef to elevate First Class inflight dining, bringing a modern take on Hawaiian cuisine to onboard menus as part of a wider investment in the customer experience.
LOT Polish Airlines has begun rolling out inflight connectivity across its Boeing 787 Dreamliner fleet in partnership with Viasat, enabling travellers to stay connected, work and stream throughout long-haul journeys.
Eurowings is introducing a new Premium BIZ seat on its Airbus A320neo fleet, replacing the traditional layout with a more spacious configuration to bring greater comfort and personal space to medium-haul flights.
Brussels Airlines is upgrading its inflight passenger experience across cabins, with major enhancements to Premium Economy on long-haul flights and new culinary concepts designed to deliver a boutique-hotel-style journey.
To mark International Women’s Day 2026, FTE spotlights female leaders from Schiphol Group, Star Alliance, CLT, Aeroporti di Roma, Vancouver Airport Authority, RAVE Aerospace, DEN, KLM, Fraport, Anuvu, and AirFi.
Lufthansa is rolling out IATA Turbulence Aware technology, giving pilots real-time turbulence data from participating airlines to enhance passenger comfort, improve flight safety, and support more accurate weather forecasts.
Aeroméxico is transforming its Business Class dining experience with a bespoke collection by NewTerritory, reflecting modern Mexican culture and enhancing service, comfort, and efficiency across its 787 fleet in 2026.
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