REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines has now equipped most of its two-cabin regional fleet – more than 300 aircraft – with Starlink connectivity. Additionally, the airline plans for more than 500 mainline aircraft to be equipped by the end of 2026.
Oman Air and Spafax have renewed their inflight entertainment partnership, focusing on data-driven innovation and enhanced passenger experiences through smarter content and a more intuitive ARIA platform.
Air India has unveiled the custom-styled cabin interiors of its first line-fit 787-9 – a milestone in its Vihaan.AI transformation, with brand-led design, next-generation IFE and lighting redefining the long-haul experience.
Gulf Air has announced the roll-out of Starlink high-speed inflight connectivity across its entire fleet starting in mid-2026, offering complimentary WiFi to passengers – from boarding through to arrival.
Discover Airlines has unveiled a next-generation long-haul cabin concept. The new ‘Ocean Blue’ cabin delivers a holistic CX upgrade, combining human-centric lighting, modern design, and enhanced privacy and comfort.
Edelweiss – a member of Lufthansa Group – is presenting a modern new cabin design with the introduction of the Airbus A350 to its fleet. The aim is to create a space that exudes tranquillity combined with state-of-the-art technology.
Delta Air Lines has partnered with Las Vegas’ Sphere as its Official Airline, launching the Delta SKY360° Club and unlocking exclusive, premium, tech-driven experiences for SkyMiles Members beyond travel.
WestJet is updating its cabin reconfiguration strategy, accelerating a review of onboard product changes and demonstrating a responsive, customer-centric approach to cabin configuration and experience design.
Qantas is elevating the Business Class passenger experience through a strategic partnership with R.M. Williams, launching premium amenity kits that blend Australian heritage, design and functionality.
Emirates is developing new farm-to-fork plant-based onboard dining concepts, focusing on minimally processed, whole foods to meet growing passenger demand for health-conscious and sustainable travel.
Air France is partnering with streaming service Apple TV to enhance its inflight entertainment offer. Over 45 hours of original content, including multiple global hits, are available for all passengers on the airline’s long-haul flights.
Hawaiian Airlines has unveiled a $600 million investment plan to comprehensively enhance CX. This includes modernising airport spaces, upgrading technology, retrofitting aircraft interiors, and more.
Lufthansa Group is to equip around 850 aircraft with high-speed Starlink connectivity, beginning as early as the second half of 2026. The satellite-based system enables streaming, cloud-based work, and high-speed applications.
United Airlines has expanded digital meal pre-ordering to United Economy, allowing travellers to select fresh meals via the airline’s website and mobile app, enhancing CX and minimising food waste.
Virgin Atlantic has unveiled the full rollout of its innovative digital Concierge, which leverages cutting-edge AI technology to create a seamless, personalised experience with an intelligent, always-on travel companion.
Emirates has launched new complimentary amenity kits for Premium Economy and Economy Class on long-haul flights, enhancing the onboard experience with upgraded comfort and wellness products.
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