REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Delta Air Lines has partnered with Las Vegas’ Sphere as its Official Airline, launching the Delta SKY360° Club and unlocking exclusive, premium, tech-driven experiences for SkyMiles Members beyond travel.
WestJet is updating its cabin reconfiguration strategy, accelerating a review of onboard product changes and demonstrating a responsive, customer-centric approach to cabin configuration and experience design.
Qantas is elevating the Business Class passenger experience through a strategic partnership with R.M. Williams, launching premium amenity kits that blend Australian heritage, design and functionality.
Emirates is developing new farm-to-fork plant-based onboard dining concepts, focusing on minimally processed, whole foods to meet growing passenger demand for health-conscious and sustainable travel.
Air France is partnering with streaming service Apple TV to enhance its inflight entertainment offer. Over 45 hours of original content, including multiple global hits, are available for all passengers on the airline’s long-haul flights.
Emirates has launched new complimentary amenity kits for Premium Economy and Economy Class on long-haul flights, enhancing the onboard experience with upgraded comfort and wellness products.
flydubai has partnered with Amperity, an AI-powered customer data cloud, as part of its ongoing transformation journey, reinforcing its commitment to driving innovation and investing in enhancing CX.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
The Lufthansa Group and Amadeus have entered a ground-breaking partnership to make booking, adjusting, and managing flights even easier and more intuitive. The focus is on the introduction of an ‘Order ID’.
Delta Air Lines will add 30 new Boeing 787 Dreamliner widebody aircraft as it continues to refresh and streamline its fleet, while aiming to improve fuel efficiency and provide a world-class inflight experience.
American Airlines is starting the new year with bold updates designed to make every journey more enjoyable. Innovative beverage options and refreshed menus aim to further elevate the inflight experience.
Qatar Airways has become the first carrier to enable the Boeing 787-8 with Starlink connectivity. The airline has also equipped its entire Airbus A350 fleet with Starlink, enabling uninterrupted streaming, video calls, and more.
LOT Polish Airlines has unveiled a new Boeing 737 MAX 8 cabin interior inspired by Poland’s natural landscapes. The new interior design forms part of a cohesive strategy to deliver “an exceptional passenger experience”.
In this video interview at APEX FTE Asia Expo 2025, Bernadette Berger, Director of Innovation, shares how Alaska Airlines is leveraging AI, digital and automation to revolutionise ramp operations, and much more.
American Airlines is launching free high-speed WiFi. AAdvantage members will enjoy free connectivity – powered by Viasat and Intelsat, and sponsored by AT&T – “setting the standard for connectivity in the skies”.
Virgin Atlantic has announced an inflight audio content partnership with Stellar Entertainment designed to transform IFE. The collaboration aims to deliver a bespoke audio experience as “a powerful differentiator”.
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