Summary:
- Wizz Air partners with HTS (Hopper Technology Solutions) to launch Disruption Assistance on direct channels, expanding its ancillary offering.
- Proactive rebooking service enables passengers to switch flights across airlines or receive a full refund during day-of-travel disruptions.
- Fintech solution drives customer satisfaction, loyalty, and ancillary revenue with high attach rates and strong repeat usage.
Wizz Air and HTS (Hopper Technology Solutions) – a Gold Sponsor of APEX FTE EMEA and APEX FTE Ancillary & Retailing, Dublin, 9-11 June 2026 – have announced a new partnership to integrate HTS’ Disruption Assistance on Wizz Air’s direct channels. Wizz Air, which aims to carry around 80 million passengers in 2026, is now the first European carrier to offer HTS’ novel rebooking service.
Wizz Air customers are now able to add HTS’ Disruption Assistance to their bookings when purchasing flights on the Wizz Air website and app. Through this partnership, Wizz Air is expanding its ancillary portfolio while offering travellers greater control during day-of-travel disruptions.
When the day of the trip comes, HTS monitors and proactively notifies customers who have purchased Disruption Assistance of any qualifying disruptions – typically delays of 2+ hours or a cancellation on the day of travel. If customers face one of these disruptions, they can rebook to their final destination on any airline for free, up to a cap. If they are not satisfied with their rebooking options, customers can get a 100% refund of their booking and still take their original flight.
“Our Customer First Compass guides every decision we make, and this partnership is a natural extension of that commitment. By introducing this tool, we are offering a uniquely proactive customer-centric solution that complements our existing services – giving passengers reassurance from as early as a two-hour delay, well before EU-mandated coverage applies,” states Silvia Mosquera, Commercial Officer at Wizz Air. “We know that for many travellers – especially those flying with family or in groups – confidence and timeliness are essential. This solution is designed for those who value flexibility, helping ensure they are not left without options in the event of a disruption, including disruptions where established policies don’t offer a solution and the customer is still inconvenienced. It works alongside our existing support options and Regulation EC261, enhancing the care we provide while maintaining our commitment to fair and transparent service.”
Disruption Assistance helps turn frustrating moments into loyalty-building experiences with seamless, self-serve functionality. It is one of HTS’ most popular fintech products and has demonstrated high attach rate, strong customer satisfaction scores, and consistent performance in regions around the world. The Wizz Air launch unlocks a new market and brings this premium rebooking service to many European travellers for the first time.
“Wizz Air continues to lead as an early adopter of innovative solutions that removes friction for travellers,” said Dan Pombo, SVP of Revenue at HTS (Hopper Technology Solutions). “Disruption Assistance is one of HTS’ most popular fintech products and has demonstrated high attach rates, a 95% customer satisfaction rating, and a repeat purchase rate of 82%. The product turns stressful travel moments into brand-defining experiences that keep customers coming back.”
Hear more from HTS (Hopper Technology Solutions) at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events, taking place in Dublin on 9-11 June 2026. Ella Alkalay Schreiber, GM & SVP of Fintech, HTS (Hopper Technology Solutions), is participating in a session titled ‘Case Study Spotlight: Airline retailing and ancillary revenue excellence powered by new technology, approaches and collaborations’.
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