Summary:
- Porter Airlines partners with Hopper Technology Solutions to launch AI-driven disruption assistance for day-of-departure recovery.
- Optional add-on delivers real-time rebooking across airlines, automated notifications, and refund flexibility, enhancing passenger experience and control.
- Proactive solution operates beyond Canada’s Air Passenger Protection Regulations, supporting operational efficiency and ancillary revenue growth.
Porter Airlines is partnering with HTS (Hopper Technology Solutions) – a Gold Sponsor of APEX FTE EMEA and APEX FTE Ancillary & Retailing, Dublin, 9-11 June 2026 – to introduce a new product, giving passengers more flexibility with day-of-departure flight disruptions.
HTS’ Disruption Assistance product, available on Porter as Delay and Cancellation Assistance, is an optional add-on that offers passengers real-time solutions if their flight is disrupted by more than two hours or cancelled within 24 hours of departure. HTS actively monitors all flights, notifies affected passengers, and customers can rebook on a new flight with any airline – covering the cost to a maximum amount. If passengers are not satisfied with their rebooking options, they can receive a 100% refund of their original ticket price while keeping their original flight.
This is a proactive rebooking tool that takes all the guesswork away from the passenger and provides them with what they need most if their flight is impacted in any way – an alternate flight to their destination. Disruption Assistance is also independent of the standard options offered through Canada’s Air Passenger Protection Regulations (APPR), covering disruptions that may not be eligible under APPR.
“This new product helps passengers quickly get back on track to their destination,” said Javeed Razvi, Vice President, Revenue Management, Porter Airlines. “Receiving automated, immediate rebooking options will give travellers confidence, allowing them to focus on enjoying their trip, rather than finding alternative solutions on their own.”
This product is now live on the Porter Airlines website. It is only available on Porter itineraries and cannot be applied to bookings that include partner airlines. This product is dynamically priced based on factors such as routing and time of year.
“At HTS, we believe that when unavoidable disruptions arise, there is an opportunity to delight customers and build brand loyalty – if you have the right solutions,” said Ella Alkalay Schriber, SVP and GM of Fintech, HTS (Hopper Technology Solutions). “Disruption Assistance is that solution. It provides seamless, real-time rebooking, helping them get to their final destination. We are thrilled to partner with Porter to bring this offering to more Canadian travellers.”
Hear more from HTS (Hopper Technology Solutions) at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events, taking place in Dublin on 9-11 June 2026. Ella Alkalay Schreiber, GM & SVP of Fintech, HTS (Hopper Technology Solutions), is participating in a session titled ‘Case Study Spotlight: Airline retailing and ancillary revenue excellence powered by new technology, approaches and collaborations’.
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