REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air Canada is introducing Panasonic Avionics’ Astrova inflight engagement solution on multiple aircraft types, offering 4K HDR displays, premium audio, USB-C power, and modular design for a seamless, modern inflight CX.
Japan Airlines equips its new B737 MAX 8 fleet with RECARO R2 Economy Class seats, featuring ergonomic design, device connectivity, and enhanced storage to boost passenger comfort and onboard experience.
Virgin Atlantic is the first airline to launch an app in ChatGPT, allowing customers to search and book flights with simple, natural language. This innovation builds on the airline’s digital efforts to create a seamless, personalised CX.
Volotea partners with Immfly to install next-gen high-speed connectivity using the Gogo ESA antenna on the Eutelsat LEO constellation. This milestone will enhance inflight services and enable a digital evolution across the fleet.
Air India has launched a retrofit programme for its Boeing 787-8 fleet, partnering with RECARO Aircraft Seating to upgrade both Premium Economy and Economy cabins. The new, customised seats promise enhanced comfort.
Aer Lingus introduces Starlink WiFi, offering passengers ultra-fast, reliable internet for streaming, work and browsing. Full rollout across the long-haul fleet is expected by Q1 2027, enhancing digital connectivity and CX.
Alaska Airlines and Hawaiian Airlines launch a unified mobile app, letting travellers manage bookings, check-in, and travel updates in one streamlined platform. The app preserves airline branding while enhancing overall passenger experience.
Air New Zealand tests a digital identity solution that lets travellers share verified passport information via the app and Apple Wallet. Biometric verification reduces repeated checks, creating a smoother, secure journey from check-in to arrival.
TAP Air Portugal introduces Economy Prime, a long-haul cabin offering more space, privacy, and premium services within the Economy segment. It includes priority boarding, upgraded meals, and flexible benefits.
Jetstar debuts its first revamped 787 Dreamliner with upgraded Business and Economy cabins, and onboard WiFi. The refit doubles Business seats, adds new RECARO Economy seats, and enables flights up to 16 hours.
Tigerair Taiwan launches its first wireless inflight entertainment on 17 A320s with Bluebox Wow. Passengers can stream movies, TV, and regional content, with future retail features set to boost convenience and revenue.
Alaska Airlines debuts its new International Business Class on 787-9 Dreamliners, offering lie-flat suites, premium dining, luxury amenities, lounge access, and Starlink connectivity for a next-level long-haul travel experience.
Delta Air Lines and Amazon are partnering to deliver next-generation inflight connectivity using Leo satellite technology, enabling faster, more personalised digital experiences across the travel journey.
Lufthansa has launched its new FOX premium onboard experience in First Class, introducing personalised dining, upgraded service elements and a data-driven approach to redefining the long-haul passenger experience.
Iberia and RECARO are trialling sustainable Economy Class seating on an A320neo, featuring upcycled materials and innovative design. The aim is to combine passenger comfort with more sustainable cabin interiors.
Air Transat has transformed its payment operations with DLX Pay, leveraging intelligent retries, real-time insights and rapid PSP onboarding to boost conversion, recover lost revenue and enhance operational efficiency.
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