REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Vueling has partnered with Google Gemini to launch an AI-powered experience that transforms travellers’ favourite holiday memories into personalised digital magnets, extending customer engagement.
The New Terminal One at JFK has partnered with Tata Consultancy Services to deliver an AI-powered, digitally-enabled airport experience, combining smarter operations, lower airline costs and a more seamless passenger journey.
Hamad Airport, Qatar Airways and SITA have launched Fast Pass, enabling passengers to move through check-in, bag drop, security and boarding using facial recognition in a major step towards seamless biometric travel.
British Airways has begun rolling out a redesigned mobile app that enhances the end-to-end passenger experience with real-time journey updates, expanded self-service and a more personalised digital travel experience.
The TSA has partnered with Google Wallet to expand Touchless ID, enabling eligible travellers to use facial recognition for faster, more seamless airport security screening at participating airports across the U.S.
In this video interview at APEX FTE EMEA and Ancillary & Retailing 2026, Vera Jakobsen, Vice President Digital, Munich Airport, shares insights into autonomous operations, AI enablement, airport operations orchestration, and much more.
Virgin Atlantic Chief Customer Officer (CMXO) & Executive Vice President Juha Jaervinen sets out a forward-looking vision for how artificial intelligence (AI) will reshape airline retailing and the end-to-end passenger experience.
Southwest Airlines has partnered with Amazon Web Services (AWS) to accelerate its shift to a cloud-based, AI-enabled operating model, targeting full modernisation across its technology ecosystem by 2028.
Avelo Airlines has launched a new Disruption Assistance service powered by HTS (Hopper Technology Solutions), giving customers real-time rebooking and refund options to improve convenience and control during disruptions.
Aer Lingus has signed a multi-year agreement with AISmartPlan after a successful IAGi Accelerator trial, using AI-powered maintenance planning to improve efficiency and streamline operational decision-making.
Avelo Airlines has launched a new Disruption Assistance service powered by HTS (Hopper Technology Solutions), giving customers real-time rebooking and refund options to improve convenience and control during disruptions.
Aer Lingus has signed a multi-year agreement with AISmartPlan after a successful IAGi Accelerator trial, using AI-powered maintenance planning to improve efficiency and streamline operational decision-making.
WestJet has partnered with HTS (Hopper Technology Solutions) to introduce a Cancel For Any Reason ancillary product, giving travellers greater flexibility while supporting customer satisfaction and revenue growth.
In this interview, Eric Léopold, Founder & Managing Director, Threedot, and Content Director, APEX FTE Ancillary & Retailing, discusses how agentic AI will redefine airline commercial models, the organisational shifts required, and more.
Pegasus Innovation Lab has partnered with Overwatch AI as a strategic investor and design partner, deploying an AI-powered platform that helps pilots, cabin crew and operations teams access critical information and make faster decisions.
Turkish Airlines is reshaping airline retailing, moving from static fares to dynamic, contextual offers powered by data, AI and in‑house innovation. Discover how the carrier is redefining the modern commercial model.
Miami International Airport has revealed plans for a new AI-enabled Airport Operations Center and Digital Monitoring Hub, advancing safety, operational efficiency and digital transformation as part of its $14 billion modernisation.
Austrian Airlines has partnered with Spafax to digitally transform its inflight and lounge media, enhancing passenger experience while unlocking new ancillary revenue through premium, high‑attention environments.
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