Javed Malik, Group COO, AirAsia, shares some of the initiatives the carrier has introduced in line with its vision to become “more than just an airline”.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Javed Malik, Group COO, AirAsia, shares some of the initiatives the carrier has introduced in line with its vision to become “more than just an airline”.
As part of the programme, the airport has already introduced an Amazon Alexa functionality, a new customer service tool, and a digital wayfinding solution.
Under the ten-year partnership, IBM will develop an “Airport in a Box” platform that will transform the end-to-end passenger experience at BLR Airport.
Flights from London City Airport are now being guided to land or take off remotely, using an enhanced reality view supplied by the digital control tower.
The new venture fund, called Team ABC, will invest in early-stage travel tech startups focusing on sustainability and digital transformation.
Star Alliance has unveiled plans to open a “centre of excellence” in Singapore later this year to accelerate its digital customer experience strategy.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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FTE highlights the trends and technologies that will play the most important role in driving the air transport industry recovery in 2021.
The report, jointly developed and released by FTE, Fast Future and APEX, also highlights safety, trust building and innovation as key areas of industry focus.
The new factory, named DIVA, is designed to help Changi Airport Group develop, experiment and launch new digital products and services.
Lufthansa Innovation Hub has published the Airline Digital Index report as part of its effort to rank the industry’s most digital airlines.
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
15-17 June 2027, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
15-17 June 2027, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
The new factory, named DIVA, is designed to help Changi Airport Group develop, experiment and launch new digital products and services.
Lufthansa Innovation Hub has published the Airline Digital Index report as part of its effort to rank the industry’s most digital airlines.
FTE caught up with Royal Schiphol Group’s Rosanne van der Stam who outlined how the airport is elevating the passenger experience in a new digital era.
FTE spoke to Alvaro Coromina, IT Director, Evelop, to find out how the airline’s digital project ‘Titanium’ is transforming its business performance.
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