REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this interview, Takuya Matsuo, Executive Officer / CMO, Strategy Lead, ZIPAIR, shares the story of building a long-haul low-cost airline from the ground up and explains how digital innovation is shaping its strategy for the future.
In this interview, Ekrem Dimbiloglu, Managing Director, Onboard Strategy & Experience, Delta Air Lines, shares how Delta Sync is helping to transform onboard CX through connected content, personalised offers and more.
APEX FTE EXPO (18-19 November 2026) unites the world in Singapore for the largest end-to-end innovation and passenger experience expo for the air transport industry. Read our full exhibitor, sponsor & tours preview.
Birmingham Airport’s AI-powered assistant, BABS, is providing 24/7 passenger support while generating valuable customer insights, with plans to expand its capabilities through greater personalisation and operational integration.
Tigerair Taiwan has partnered with Dohop to launch tigerhop, enabling passengers to book multi-carrier journeys through the airline’s own channels while expanding connectivity across Asia without traditional interline agreements.
Fraport, MWAA, ADR, Munich Airport, Fraunhofer IML, Zurich Airport and Tampa International Airport share insights into how Physical AI is moving from individual use cases towards a more connected vision of airport operations.
Lufthansa and Fraport have unveiled Frankfurt Airport’s ‘Gate of the Future’, combining live digital updates, mobile passenger assistance and lounge-style seating to test new ways of making boarding smoother.
Toronto Pearson has selected Veovo to deploy LiDAR-powered passenger flow management technology, delivering real-time and predictive insights to help optimise queues, improve operational efficiency and enhance CX.
In this interview, Aldric Chau, Regional General Manager, Southeast Asia & Oceania, Cathay Pacific, shares his insights on enhancing CX, optimising operations and empowering employees through responsible innovation.
oneworld has rolled out simplified digital check-in across all member airlines, helping passengers on multi-carrier journeys scan passports, access boarding passes and manage their travel more seamlessly.
In this interview, Aldric Chau, Regional General Manager, Southeast Asia & Oceania, Cathay Pacific, shares his insights on enhancing CX, optimising operations and empowering employees through responsible innovation.
oneworld has rolled out simplified digital check-in across all member airlines, helping passengers on multi-carrier journeys scan passports, access boarding passes and manage their travel more seamlessly.
Alaska Airlines has partnered with Meili to modernise its car rental booking CX, enhance operational efficiency and retain control of its brand and customer data. The airline went live just nine business days after kick-off.
Southwest Airlines, Worlds, Dallas Fort Worth International Airport, and more explore how Physical AI could transform airline and airport operations, enhance CX and redefine the relationship between people, data and technology.
Pittsburgh International Airport is introducing a dedicated TSA PreCheck Touchless ID lane, using facial comparison technology to streamline identity verification, improve checkpoint efficiency and enhance CX.
Southwest Airlines has launched a first-of-its-kind U.S. airline plugin in ChatGPT, enabling travellers to discover and shop for flights through AI. Developed with OpenAI and AWS, it enables AI-powered travel planning.
Heathrow is extending its partnership with Adobe to integrate agentic AI and personalised digital experiences, helping passengers find accurate, relevant airport information across websites and AI-powered search platforms.
Volaris has partnered with HTS to launch a new premium service giving passengers more control when flights are disrupted, with flexible rebooking options or a 100% refund through a convenient self-service tool.
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