REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines is testing a new digital ordering service at Newark, allowing passengers to order food and travel essentials through the app and collect them at the gate, helping save time during tight connections.
Boston Logan International Airport has introduced Amelia, a life-size AI avatar concierge that offers multilingual, conversational assistance, real-time directions and TSA information to help passengers navigate the terminal.
American Airlines is accelerating investment in premium lounges, digital technology, connectivity and onboard experiences, as it seeks to create a more seamless journey and differentiate itself through CX.
At FTE Global 2026, Southwest Airlines EVP & CIO Lauren Woods outlined how data, AI and employee tools can reduce friction, improve reliability and give employees more time to deliver the airline’s signature hospitality.
What can a rose, two glasses of Pinot Noir and AI teach travel leaders about hospitality? Virgin Voyages’ Nicole Huang offered a powerful answer at FTE Global 2026: technology should make travel more human, not less.
The FTE Global 2026 agenda features meetings of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group. Attendees will participate in exclusive tours, dynamic sessions, and more.
Nicole Huang, SVP Fleet Experience, Virgin Voyages, shares her perspectives on using AI to remove friction, creating more meaningful human connections, and what aviation can learn from the hospitality industry.
When baggage scan uploads began failing at a US airport, strong cellular coverage wasn’t the problem. Network performance data revealed peak-time congestion and highlighted how switching providers and increasing bandwidth could improve aircraft turn times.
oneworld’s Chris Gilliland, Director of Airport Experience, and Jaron Millner, Senior Director, Digital and Innovation, discuss breaking down technology silos, strengthening collaboration between airports and airlines, and more.
Delta has made its AI-powered Concierge available to all SkyMiles Members, giving personalised support in the app for disruptions, cancellations, baggage and account needs while keeping Delta people at the centre.
oneworld’s Chris Gilliland, Director of Airport Experience, and Jaron Millner, Senior Director, Digital and Innovation, discuss breaking down technology silos, strengthening collaboration between airports and airlines, and more.
Delta has made its AI-powered Concierge available to all SkyMiles Members, giving personalised support in the app for disruptions, cancellations, baggage and account needs while keeping Delta people at the centre.
Adelaide Airport is upgrading its passenger experience with Amadeus self-service bag drops and kiosks, alongside cloud-based processing technology designed to improve flexibility, operational efficiency and connectivity.
David Sconzo, Senior Customer Experience Manager/Assistant FIFA Lead, Hartsfield-Jackson Atlanta International Airport, shares his perspectives on creating airports that become destinations in their own right.
Members of the FTE Data Sharing Think Tank from MIA, IAGi, Barich, Inc., MWAA and RNO discuss the practical steps organisations can take to build the trusted data foundations needed to power the future of aviation.
Emirates has launched Crypto.com Pay across its website and app, giving eligible customers in the UAE a new digital payment option for flight bookings as the airline continues to enhance its online retail experience.
Ryanair has extended its AWS partnership for five years, expanding its use of cloud and AI technologies to enhance passenger experience, improve operational efficiency and accelerate digital innovation across the airline.
HK Express is rolling out its new Cabin Connect platform across its fleet, enabling passengers to order food, shop, track flights and request seat upgrades from their own devices for a more seamless inflight experience.
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