REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
As part of its focus on digitally-enabled journeys and innovation, Emirates is now offering its inflight meal pre-ordering service across 92 routes. This adds to existing AI-enabled customer preference tools.
Los Angeles World Airports has partnered with Airport Dimensions, Servy, and Unibail-Rodamco-Westfield to bring a new level personalisation to digital retail and F&B ordering at Los Angeles International Airport.
In this video interview, Kevin Kleist, Senior Emerging Trends Advisor, Southwest Airlines and Head of Innovation, Digitalisation & Startup Engagement, FTE, shares plans for the reimagined FTE Hub.
In this video interview, Javed Malik, Chair of the Advisory Board, Ink Innovation, speaks to FTE about his role as a Captain of the reimagined FTE Hub, and the key 2024 themes of AI, Robotics and IoT.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore – has unveiled the new Changi App, taking “seamless travel to the next level with more personalised services”.
Fraport and SITA (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) are enabling all airlines at FRA to jointly use face biometrics as identification from check-in to boarding.
Sunshine Coast Airport has installed digital accessible wayfinding solution BindiMaps in order to help its passengers seamlessly navigate facilities and become one of Australia’s most accessible airports.
Dr Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, explains how Munich Airport is approaching digitalisation of the passenger journey and the innovative technologies being explored.
Air France-KLM Group is continuing to digitalise the passenger experience at its key hubs, including CDG and AMS, with new self-service kiosks delivering enhanced functionalities such as contactless payments.
Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints.
Air France-KLM Group is continuing to digitalise the passenger experience at its key hubs, including CDG and AMS, with new self-service kiosks delivering enhanced functionalities such as contactless payments.
Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints.
Shanghai Hongqiao International Airport is enhancing the passenger experience and operational efficiency with Artificial Intelligence powered solutions and Machine Learning algorithms from ADB SAFEGATE.
British Airways is trialling a new digital wayfinding tool to help travellers navigate through London Heathrow’s Terminal 5 and Terminal 3, in order to deliver a more seamless experience through the airport.
Biman Bangladesh Airlines has partnered with SITA to adopt a suite of state-of-the-art connectivity solutions designed to optimise operations and “ensure smooth and reliable air travel for passengers”.
Munich Terminal 1 Airline Club, a group of carriers operating from Terminal 1 at Munich Airport, has adopted Amadeus cloud technology to simplify and improve the passenger service operations of its members.
United Airlines has announced a new app feature that aims to save customers time and reduce stress if travel plans get disrupted. The new self-service tool automatically presents personalised information.
Passengers flying through Kempegowda International Airport Bengaluru (BLR Airport) now have a new way of experiencing the airport with the launch of ‘BLR Pulse’ – a personalised digital travel buddy.
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